North America Transportation Associate

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North America Transportation Associate at Hollister Incorporated is a full-time onsite role in Mount Juliet, TN, supporting transportation execution and shipment visibility across the region. You’ll collaborate with business units, customer service and logistics partners to ensure on-time delivery, track shipments in ERP and related systems, resolve exceptions and review freight invoices while providing data driven recommendations. Ideal candidates hold a bachelor’s in business or supply chain, 0–2 years in logistics or internships, and strong communication, analytical and presentation skills, plus MS Office proficiency and a readiness to learn ERP tools. Highlight distribution or transportation operations, shipment tracking, logistics metrics and cross-functional or customer-facing experience in your application.

We Make Life More Rewarding and Dignified 

Location: ​Nashville​
Department: ​Operations 

The Summary
The North America Transportation Associate supports transportation execution, customer logistics, and shipment visibility across the region. The role collaborates with business units, customer service, vendors, and logistics partners to ensure timely, accurate delivery performance. Responsibilities include tracking shipments, resolving exceptions, managing returns inquiries, reviewing freight invoices, and providing data-driven insights to support operational excellence.

Responsibilities
• Use ERP and transportation systems to track shipments, generate reports, and monitor delivery performance metrics.
• Respond to inquiries from customers, vendors, finance, and internal stakeholders via email and phone.
• Investigate customer complaints and follow through to resolution.
• Participate in regular meetings with business units to strengthen communication and alignment.
• Review domestic and international freight invoices to ensure accuracy.
• Monitor incoming product returns and serve as the primary contact for related questions.
• Collaborate with on-site teams to support logistics initiatives and improvement projects.
• Coordinate with shipping and receiving facilities to help ensure on-time delivery.

Essential Functions of the Role
• Use computer systems and transportation tools to analyze data, document activities, and communicate effectively.
• Maintain attention to detail while managing multiple tasks and deadlines.
• Communicate clearly in verbal and written formats with cross-functional partners.
• Perform core work consistently and reliably with or without reasonable accommodation.

Education and Work Requirements
• Bachelor’s degree in Business, Supply Chain Management, or a related discipline.
• 0–2 years of relevant experience; internships or work experience in logistics, supply chain, or manufacturing environments preferred.
• Strong communication, analytical, and presentation skills.
• Proficiency with Microsoft Office and ability to learn ERP and transportation systems.

Education and Work Preferences
• Experience in distribution or transportation operations.
• Familiarity with shipment tracking, logistics metrics, or freight invoice review.
• Exposure to cross-functional collaboration or customer-facing roles.

About Hollister Incorporated
Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.

EOE Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Req ID: 35693