Nutrition Advisor/Retail Assistant (Airport Oaks)

JobsCloseBy Editorial Insights

Raw Essentials seeks a passionate Nutrition Advisor/Retail Assistant for the Airport Oaks store, a full-time onsite role about 38 hours Monday to Friday. You’ll deliver expert advice on raw feeding, serve customers, keep the shop tidy, and pack online orders while assisting with stock and frozen deliveries. To stand out, tailor your CV to show retail success, strong customer service, stock control, and the ability to lift up to 20 kg, plus any experience or interest in raw feeding and natural animal health. Highlight teamwork, include a cover letter explaining fit with Raw Essentials’ values, ensure NZ work rights, and be ready for training.

About Raw Essentials

Raw Essentials is on a mission to improve the life of every cat and dog by helping owners feed what's naturally best for their pet. We're recognised as the raw feeding experts, operating from 17 stores across New Zealand, and offering personalised advice and a wide range of locally sourced and 100% natural products - that pets and owners lap up.

We're looking for a passionate person - who lives our values of being friendly, curious, responsive, knowledgeable and essential - to help nourish our Airport Oaks store!

You will provide advice and education for pet owners, to help their dogs and cats eat their way to better health, through a consistent level of outstanding service.

About Our Role

We are looking for a full-time team member to work 5 days (Monday to Friday - approx.38 hours)

In addition to customer service and keeping the shop looking amazing, you'll be providing advice and education for pet owners, to help their dogs and cats eat their way to better health with a species appropriate, 'raw meaty bones' diet. Full training in all aspects of raw feeding for cats and dogs will be provided.

You will also assist our Online Store function with packing customer orders appropriate to weight specifications and frozen requirements and preparing for dispatch.

We sell frozen pet food – lots of it! Our stores get regular frozen deliveries, so you'll need to be strong, active and willing to get 'stuck in', in order to unpack deliveries and keep the freezers fully stocked throughout the day.

About Your Responsibilities

Key responsibilities include:

• Customer service
• Case management
• Stock management & stock control
• Day to day running of the shop
• Maintenance of customer records
• Assisting the Online Store with packing orders for dispatch

About You

If you have a flair for customer service, excellent communication skills, great attention to detail and an enthusiasm for natural animal health & well being, we'd love to hear from you.

Our ideal candidate will:

• Have experience in retail and an excellent customer service focus
• Have strong, effective communication skills and good interpersonal skills
• Demonstrate a good work ethic & attention to detail
• Be able to work well independently and as part of a team
• Be flexible and able to multitask effectively
• Be passionate about natural animal health & well being
• Have background knowledge/personal experience of raw feeding cats/dogs, or a strong interest in raw feeding
• Have no issues with lifting heavy boxes (up to 20kgs) of stock

Applicants for this position must have the right to work in New Zealand.

What's in it for you?

This is a unique opportunity to be involved in a growing, sustainable, NZ-owned and operated company that truly cares about their people and their product.

We offer a development-focused environment and positive team culture. Hourly rate will be dependent upon skills and experience and employees enjoy a staff discount.

To apply, submit your CV along with a cover letter explaining why you want to work with Raw Essentials. A full job description is available on request.