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On-Site IT Support Technician CH

Excis Compliance
1 day ago
Full-time
On-site
Vevey, VD

JobsCloseBy Editorial Insights

Excis is hiring a proactive on-site IT Support Technician in Vevey to deliver high‑quality end‑user support, independent incident management, VIP user assistance, and on‑site IT operations, including PC refreshes, AV and meeting room tech, POS and peripherals, plus asset management with accurate CMDB records. You’ll work closely with server and network teams and educate users toward self‑resolution. The ideal candidate has 3–5 years of independent on‑site experience, strong Windows/macOS, Office 365, ITSM tools (ServiceNow), basic LAN/WAN, and fluent English and French; local Vevey residence or Swiss permit preferred, ITIL familiarity a plus. For applications, tailor your CV to SLA delivery, include concrete automation/process improvements, and confirm immediate availability and permit status.

WE'RE HIRING AS A DESKTOP SUPPORT TECHNICIAN IN VEVEY, SWITZERLAND!

Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to manage end-user desktop support, basic server and network troubleshooting, and independently run IT operations at a client site.

Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

  • Clients in 190+ countries

  • 6,000+ Engineers

  • 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

Location: Vevey, Switzerland
Experience: 3–5 years
Employment Type: Full-time, On-site

About the Role

We are looking for a proactive, technically solid, and personable IT Support Technician to join our on-site team in Vevey. This role requires a professional who can independently resolve incidents, support VIP users, and contribute to a positive, energetic workplace culture.

Key Responsibilities

  • Deliver high-quality on-site support for end-users and VIPs, ensuring SLA compliance.

  • Manage incidents and service requests independently, from diagnosis to resolution.

  • Support PC refresh activities: staging, deployment, data migration, decommissioning, and asset updates.

  • Provide hands-on support for POS systems, peripherals, printers, and AV/meeting room equipment (Teams, Zoom).

  • Act as hands-and-eyes for server and network teams.

  • Maintain accurate CMDB and asset records.

  • Educate users on self-help tools and promote remote resolution to reduce dispatches.

  • Manage local stock and coordinate with vendors when needed.

  • Identify automation opportunities and contribute to process improvement.

Requirements

  • Experience: 3–5 years in on-site IT support, with proven independence.

  • Technical Skills: Strong knowledge of Windows, macOS, Office 365, ITSM tools (e.g., ServiceNow), and endpoint management. Basic LAN/WAN and server room awareness.

  • Soft Skills: Outgoing, customer-focused, and comfortable in a high-energy environment. Strong communication and prioritization skills.

  • Languages: Fluent in English and French (B2+ or native).

  • Location: Based in or near Vevey – long commutes are not sustainable for this role.

Preferred

  • ITIL certification or familiarity.

  • Experience with Microsoft Teams Rooms and AV equipment.

  • Knowledge of Hardware Asset Management (HAM) and CMDB governance.

Important Note

Given the urgency of this opening, we give preference to local candidates holding a Swiss passport or valid B or C work permits . Only candidates who can start with minimal delay will be considered.

Benefits

Why Join?

  • Collaborative and energetic team culture.

  • Opportunity to lead impactful projects and drive service improvements.

  • Be part of a team that values innovation and user satisfaction.