Onboarding Officer

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Join the University of Newcastle as an Onboarding Officer, a full-time onsite role at Callaghan Campus, delivering a smooth start for new students via webinars and in-person events. The role requires superb communication and stakeholder management, comfort presenting to large groups, and high quality administrative support for orientation and peer mentoring. Criteria include customer service, prioritising deadlines, strong interpersonal and organisational skills, and experience coordinating stakeholders and events. Benefits include 17% super, generous leave options, and wellbeing programs. Apply with a single PDF of your cover letter and criteria response; ensure eligibility and download the Position Description from the university site.

Be challenged and imagine with us

As an Onboarding Officer you will help create a positive, supportive, and seamless experience for commencing students by providing clear and accurate information through webinars, online materials and in-person events. This requires a collaborative approach and strong stakeholder management skills.

You will play an active role in initiatives that strengthen engagement, support student success, and contribute to an environment focused on continuous improvement.

To be successful in this role, you will be:

• A fantastic communicator, able to deliver clear and accurate information in written form and verbally, and be comfortable presenting to large groups of new students.
• Able to coordinate and deliver high-quality administrative activities that underpin major student programs and events, including orientation and peer mentoring initiatives.

This continuing position is full time and will be located at the Callaghan Campus (Awabakal land).

How will you inspire us?

You will have:

• Strong customer service and administrative capability, with the ability to manage competing priorities while maintaining accuracy and professionalism.
• Effective interpersonal and communication skills, including the ability to present complex information in a clear way to new students at the University.
• Excellent organisational and coordination skills, including experience scheduling tasks, supporting projects, and contributing to event delivery.
• Experience in coordinating and engaging with a wide variety of stakeholders and maintaining those relationships.

What we offer

The remuneration for this position is Higher Education Worker Level 5 + 17% superannuation and is commensurate with skills and experience. 

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively. 

These include: 

• 17% super and salary packaging.
• Additional University Holiday days, generous personal, life, and parental leave, annual leave loading, and additional purchased leave scheme.
• Discounts on private health insurance, gym memberships, software, travel and more.
• A range of support and wellbeing programs.

For more information on benefits and conditions, please follow this link.

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision are our values of excellence, equity, engagement and sustainability.

Your next steps

Important information before you apply:

• If viewing this on a job board other than the University's please click ‘Apply’ (or equivalent) to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy from the Related Documents section before commencing your application.
• Applications for this position will only be accepted from those with Australian residency or a valid work permit.

Your application:

Your application must include:

• Your resume.
• A cover letter outlining your motivation to apply for this opportunity.
• A statement addressing the below criteria (please note that the below may differ from the Position Description).

1. Completion of a degree without subsequent relevant work experience; or completion of an associate diploma and at least 2 years subsequent relevant work experience or an equivalent combination of relevant experience and/or education/training.
2. Demonstrated high level of customer service and administrative skills including the ability to prioritise multiple tasks, meet deadlines and maintain attention to detail.
3. Well established interpersonal, written and verbal communication skills, including the ability to present information to large audiences and manage relationships with stakeholders.
4. Excellent organisational and project management skills, including scheduling, prioritising, and logistics/event coordination.

Please upload your Cover Letter and response to the requested Criteria as one PDF document. This document should not exceed 3 pages. 

We value diversity and strive to ensure that our recruitment processes are equitable, inclusive, and barrier-free. If you require an alternative pathway to view the Position Description or to submit an application, please reach out to [email protected].

We also seek to provide a fair chance to all applicants by providing reasonable adjustments where required during the assessment and interview phases of the recruitment process.

 Our assessment process

Typically candidates that progress beyond the shortlist stage can expect to undertake the following (minimum) assessment activities as part of the recruitment process:

• Interview (an ‘in person’ interview will be conducted as part of the process)
• Referee checks
• Pre-employment checks as appropriate to the role

Our University is committed to creating a safe, respectful, and inclusive environment for every member of our community. This commitment is central to our values and our efforts to build a diverse workforce where everyone can thrive.

As part of this, and in alignment with the National Higher Education Code to Prevent and Respond to Gender-Based Violence 2025, from 1 January 2026, the University will also consider gender-based violence risk factors as part of our recruitment processes.

The completion and return of the University’s Gender-based Violence Declaration Form will form part of the pre-employment checks for this position and any offer of employment will be conditional upon review by the University.

Our adherence to the Code is about more than compliance – it’s about living our values. Together, we can ensure our University remains a place where respect, safety, and inclusion are non-negotiable.

Contact Us

For specific position enquiries, please contact Rob Brooks, Senior Manager Student Information on (02) 4921 6581 or via email at [email protected]

Having technical difficulties? Please reach out to us: [email protected] Please note, we do not accept email applications.

Closing date: Sunday 22 February 2026 at 11.59pm AEDT

We are excited to be Looking Ahead with you

We provide opportunities for all people regardless of their background and experience, and this philosophy is reflected across all that we do. 

The University of Newcastle is an equal opportunity employer committed to equity, diversity, and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.  

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