Operational Excellence Manager

JobsCloseBy Editorial Insights

SGS seeks an Operational Excellence Manager in Dubai to audit operations, ensure policy compliance, and build frameworks that drive efficiency, quality and continuous improvement. The role requires 7–10 years in operations audit or quality management within a multinational environment, a strong grasp of ISO standards and continuous improvement methods, and the ability to deliver structured reports to senior leaders. Experience in TIC or testing is a plus. Success hinges on rigorous auditing with integrity, solid analytical and communication skills, and the ability to drive corrective actions across divisions and support external audits. To apply, tailor your CV to show audits, frameworks, measurable improvements, and leadership with senior stakeholders; cite concrete projects and outcomes, and confirm readiness for an onsite Dubai assignment.

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

We’re seeking a detail-oriented leader to audit processes, ensure compliance, and implement frameworks that drive efficiency, quality, and continuous improvement. If you have a passion for operational excellence, risk management, and fostering a culture of accountability, this role is your chance to make a real impact.

Job Description

• Conduct regular audits and assessments of operations across business divisions.
• Monitor adherence to policies, standards, and procedures, identifying gaps and risks.
• Develop and implement operational excellence frameworks to drive efficiency and quality.
• Provide structured reports and recommendations to senior management.
• Track corrective actions and ensure continuous improvement is embedded across divisions.
• Support management in preparing for external audits and certifications.
• Champion a culture of quality and accountability across the organization.

Qualifications

• Bachelor’s degree in Engineering, Business Administration, Quality Management, or related field. Masters degree would be an added value.
• Minimum 7–10 years’ experience in operations audit, quality assurance, or performance management, in multinational environment.
• Experience in TIC or testing segment is a big plus.
• Strong knowledge of ISO standards, quality frameworks, and continuous improvement methodologies.
• Demonstrated ability to audit and evaluate operational processes objectively.
• Excellent analytical, reporting, and communication skills.
• High integrity and independence, with the ability to engage at senior management level.