Operations Administrator - Tolls and Violations
Herc RentalsJobsCloseBy Editorial Insights
Herc Rentals is seeking an Operations Administrator for the Tolls and Violations team in Bonita Springs, FL, full-time on-site. The role supports daily operations, manages tolls and violations, handles Concur expense payments, maintains documentation, tracks tolls paid and billed, and helps update SOPs and dashboards. Ideal candidate has a Bachelor’s in Business Administration or related field and 1–2 years in admin or operations, strong MS Office skills, excellent organization, data entry and KPI tracking comfort, and a collaborative, proactive mindset. Tips: tailor your resume to tolls management and Concur, quantify impact, show how you address SLAs, and highlight cross-functional teamwork; current Herc employees must use the career portal; others apply via the standard posting.
If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 609 locations and has about 9,700 employees in North America as of March 31, 2026.
Job Purpose
The Operations Administrator will support daily operational activities, maintain internal processes and documentation, resolve questions and concerns, and aid various operational projects. The ideal candidate is detail‑oriented, proactive, and comfortable supporting leadership in a structured, fast‑paced environment. The Ops. Admin on the Tolls Team will focus on receiving tolls/violations, submitting payments, and billing back customers.
What you will do...
- Maintain shared Tolls email in Outlook resolving questions and concerns within designated SLAs
- Manage Concur expense reports for payments to various tolling authorities
- Prepare, organize, and maintain accurate documentation, reports, and records
- Keep records for all tolls received, paid, and billed back
- Track trends for rental vs. owned vehicle tolls and violations
- Update internal processes, workflows, and standard operating procedures (SOPs) as needed
- Maintain the addition/removal of fleet as it impacts our third-party vendor
- Perform data entry, data validation, and routine updates to operational databases
- Assist with tracking KPIs, performance metrics, and operational dashboards
- Identify process gaps and present insights/solutions to leadership
- Assist with other ad hoc operations and ancillary tasks/requests
Requirements
- Bachelor’s degree in Business Administration or a related field
- 1–2 years of experience in administrative support, operations coordination, or a similar role
Skills
- Proficiency in Microsoft Office, including Word, Excel, and PowerPoint
- Strong organizational skills with the ability to manage multiple tasks
- Ability to adapt to change and support new processes
- Demonstrated professionalism and ability to work with urgency while maintaining accuracy
- Comfortable working with data, including data entry, basic reporting, and tracking KPIs
- Collaborative mindset with the ability to work effectively in fast paced, team-oriented environments
- Interest in using technology and digital tools to streamline workflows and improve operational efficiency
- Team player with initiative and a positive attitude
- Excellent interpersonal and communication skills (English – both verbal and written)
- Highly organized and strong attention to detail
- Results-oriented, analytics mind-set, process and problem-solving skills
Req #: 69555
Pay Range: $55,0000 - $60,000
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.