Operations Coordinator

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RACV is hiring an Operations Coordinator to drive hands‑on Food & Beverage operations across its Leisure properties from Bourke Street, with on‑site work and occasional property visits and a hybrid potential. You’ll uplift operational standards, optimise supplier contracts and onboarding, implement systems, and partner with property leaders to improve menu execution, beverage offerings and service levels across multiple outlets. Success hinges on senior level F&B operations experience, stakeholder influence, strong negotiation and communication skills, proactive independence, and meticulous attention to detail. When applying, tailor your CV to showcase contract management, tender experience, system implementations and real, measurable improvements in guest experience, and demonstrate alignment with RACV’s service‑driven, collaborative culture. Ensure eligibility to work in Australia and readiness for background checks.

• 485 Bourke Street office | Melbourne 

• Full-time | Hybrid  

• Competitive Salary | Discounts on RACV products and resorts  

Great things start here  

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. 

About the Opportunity 

RACV’s Leisure Operations team works in close partnership with our Club & Resorts property teams and key RACV stakeholders to provide operational support and assist in delivering memorable experiences. The Operations Coordinator role has a strong operational focus primarily on Food & Beverage operations across the group, driving measurable improvements across the portfolio of F&B outlets, with responsibility for uplifting operational standards, overseeing F&B systems use, strengthening supplier relationships and commercial partnerships and delivering key operational projects across the portfolio.

Based from our Bourke St office, you will be highly hands‑on, spending significant time on site at our Leisure properties as required, working directly with venue leaders and frontline teams to embed consistency, efficiency, and quality in Food & Beverage delivery. This is an ideal opportunity for a collaborative, operationally minded leader who is passionate about driving tangible outcomes across complex, multi‑site food and beverage environments. 

This could be just the right role for you? 

• Support the coordination of operations, primarily in food and beverage, across Leisure properties, with a strong focus on process & product consistency & supplier relationships.
  
  
• Assist in the management and ongoing optimisation of supplier agreements, working with procurement teams on tenders and contract management, including supporting contract obligations, performance reviews, product transitions and operational alignment at property level.
  
  
• Support the implementation and continuous improvement of operational systems and processes across food and beverage outlets, helping to streamline workflows and enhance the member and guest experience.
  
  
• Work closely with property teams and suppliers to identify opportunities to improve menu execution, beverage offerings, product availability and service standards.
  
  
• Monitor member feedback and operational insights related to food and beverage experiences, supplier performance and product quality, and assist in identifying improvement opportunities.
  
  
• Participate in and support operational projects, including new supplier onboarding, beverage partner changes, system implementations and the opening or redevelopment of food and beverage venues.
  
  
• Build strong, collaborative relationships with internal stakeholders, venue leaders and external suppliers, contributing to a commercially focused, service‑driven food and beverage operation.

What you’ll need to be successful 

• Ability to influence key stakeholders  
• Food and Beverage Operations experience at senior level

• Operational Management skills  
• Exposure to Food & Beverage systems and applications

• Well-developed communication and negotiation skills  

• High level of enthusiasm  

• Ability to work proactively and independently  

• Strong attention to detail  

 
We are Offering 

• Competitive salary 

• Discounts on RACV products & resorts 

• Free roadside assistance

The RACV difference 

Curious about where this role could take you? Explore endless opportunities a diverse business can provide and grow your career in more ways than one.  
   

Application process 

You can learn more about the RACV at careers.racv.com.au 

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. 

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis -Corporate and whether any reasonable adjustments may be required.   

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know. 

Submit your CV via the link below.