Operations Manager - Auckland Commercial Collections

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WM New Zealand is seeking an Operations Manager for the Auckland Commercial Collections team in East Tamaki, full-time onsite. The role focuses on delivering strong operational performance with safety and service delivery at the core, while leading a team, maintaining equipment, and ensuring compliant payroll and safety processes. You will manage resources, nurture customer relationships and investigate incidents, flagging equipment needs to the manager. Ideal candidates have 3+ years in operational leadership in waste, transport or logistics, a strong customer service focus, solid time management and negotiation skills, and a valid NZ driver’s licence. To apply, click I’m interested and apply early, tailor your resume to highlight safety and stakeholder management, and confirm your eligibility to work in NZ.

Company Description

WM New Zealand is New Zealand's leading resource recovery, recycling and waste services provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do.

Job Description

Due to an internal promotion, we're looking for a dynamic, hands-on Operations Manager to join our Auckland Commercial Collections team based in East Tamaki, Auckland.  

 This role demands a strong focus on outcomes, with accountability for delivering across the triple bottom line. Excellence in execution, attention to detail, and professionalism are essential qualities we value in our leaders. Our team’s strength lies in our people - they are the driving force behind our success. This role will: 

• Manage operational service delivery through the application of efficient management practices including the appropriate use of labour and equipment resources
• Lead, develop and support team to meet business objectives and undertake effective customer relationships, as required.
• Ensure operational and administrative processes are conducted in compliance with business practice (eg conducting equipment checks; completion of payroll records; undertaking day to day safety activities.)
• Ensure site equipment is maintained and operated appropriately so as to perform the work required by customers, and advise Manager of equipment needs to provide effective service delivery.
• Investigate report and manage vehicle incidents/accidents, property damage and personal injury within the workplace.

Qualifications

We’re keen to discuss this position with professionals who thrive on the challenge of attaining operational performance excellence and retaining and developing business over the longer term both with existing stakeholders and with prospective clients.

As an ideal candidate you will have:

• Experience within the waste, transport or logistic industry is essential.
• 3+ years of experience in managing operational departments, with a focus on safety and performance.
• Results driven, detail oriented with a strong customer service focus.
• Excellent time management with strong negotiation skills.
• Valid Full New Zealand driver’s licence.

Additional Information

• Enjoy a role that keeps you on your toes, offering constant challenges with a competitive salary.
• Become part of a close-knit team that values collaboration, recognition, and continuous improvement
• WM New Zealand offers proven opportunities for career advancement

How to apply

To apply for this role click "I'm interested"

Please note - we do not always work to fixed closing dates and may start considering applications as they are received so we encourage you to apply early.

WM is an EEO employer and promotes drug and alcohol-free workplaces.

You must be in New Zealand and hold a current work visa / residency or NZ citizenship.