Operations Manager - Field Inventory

JobsCloseBy Editorial Insights

Bertelsmann's Arvato seeks an Operations Manager for Field Inventory in Kings Norton, Birmingham. You will lead an operational team to beat SLAs, distribute workload, plan daily activities, troubleshoot faults, and manage SAP-based processes while coordinating with the workforce planner on resource, budget and client needs. The role prioritises health and safety, continuous improvement, reporting, and developing staff to their career potential. The ideal candidate has warehouse management systems knowledge, thrives under pressure, communicates well with customers, and demonstrates strong leadership. We offer 25 days leave plus holidays, pension, life assurance 4x salary, EAP, discounts, and free parking. Apply by tailoring your CV to WMS, SAP, SLAs, and concrete improvement examples.

Salary: 

Location: Kings Norton
Hours: 40 hours per week, Monday to Friday

As an Operations Manager, you'll be responsible for leading, training, motivating, and managing the operational team to ensure optimal performance for Arvato and our customers.

Your Tasks

• Leading and managing and team to achieve and exceed SLAs
• Ensure health, safety, and welfare in line with legislation
• Distributing work orders and ensuring the workload of the employees
• Steering, coordinating, and implementing processes as well as planning the daily business activities
• First point of contact for all process and technical faults and forwarding of reports to the involved departments
• Identifying issues or problems and initiating corrective measures and success control
• Working in the SAP system
• Collaborate with the Workforce planner to ensure resource planning and processes are delivered in line with budgets, forecasts, and clients' requirements.
• Participating in resource planning (staff and infrastructure)
• Creating and evaluating reports
• Ensuring the quality and service level specifications
• Lead continuous improvement initiatives to improve operational processes, warehouse layout, and systematic improvements by empowering and engaging the teams to deliver excellence.
• Develop your team to ensure they have the right skills, competencies, and behaviors to achieve their career potential and business results.  
• People management activities

Your Profile 

Someone who has the ability and desire to lead and motivate a team and has knowledge of Warehouse Management Systems. Thrives on working in a fast-paced and pressurised environment, being reliable and punctual, and having a flexible approach to work. You will be energetic and enthusiastic with a results-driven, continuous approach. Excellent communication and customer engagement skills will be key as there will be regular interaction with the customer.

We Offer 

• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days  
• Pension contribution
• A life assurance policy that pays out 4 x Salary  
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Benefit Hub
• Free car parking