Operations Specialist, Communication Technology & Engagement

JobsCloseBy Editorial Insights

Wolt is hiring a Germany-focused Operations Specialist for the Engagement, Communications & Community team to design and optimize automated courier communications using Iterable, Converse and Monday automations, while crafting clear courier-facing content and driving onboarding and lifecycle engagement. Based in Berlin, you’ll own end-to-end projects, collaborate with Courier Operations, Product and Communications, and use data and qualitative feedback to lift engagement. Key requirements include hands-on CRM or marketing automation experience, the ability to independently run and improve workflows, and content creation focused on clarity and relevance; English proficiency is required, German strongly preferred, and Arabic is a bonus. To apply, tailor your CV with measurable automation successes, share content samples, emphasize cross-functional collaboration and local language skills, and apply early as rolling admissions; reach Maria Rissanen for questions.

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

About the team and the role

At Wolt, courier communication plays a critical role in enabling high-quality delivery operations and a positive courier experience. The Engagement, Communications & Community team focuses on improving how we inform, engage, and support our courier community — ensuring communication is clear, timely, relevant, and scalable as our Germany operations continue to grow.

We are looking for a versatile Operations Specialist who is as comfortable working with communication technology and automation as they are with crafting messages, supporting engagement initiatives, and shaping how we communicate with couriers. This role blends technical execution with creative communication work and is ideal for someone who enjoys operating across both disciplines.

This is a Germany-focused role, working closely with local stakeholders while aligning with global peers in similar roles to share best practices, standards, and learnings across markets.

What you’ll be doing

• Build, maintain, and optimize automated communication flows using tools such as Iterable (CRM), Converse, and Monday automations to support courier onboarding, lifecycle engagement, and operational updates.
• Own smaller-scale, end-to-end projects within a broader communication and engagement strategy — from setup and execution to iteration and documentation.
• Create and adapt clear, engaging courier-facing content across channels, ensuring messages are accurate, well-timed, and audience-appropriate.
• Collaborate closely with Courier Operations, Product, Operations & Strategy, and the Communication & Engagement team to translate operational needs into impactful communication.
• Use data and qualitative feedback to evaluate communication performance, identify improvement opportunities, and continuously raise the quality of courier engagement.
• Contribute to documentation, playbooks, and shared standards to help scale communication practices across teams.

Our humble expectations 

• Hands-on experience working with CRM or marketing automation tools — candidates without any CRM experience will not be considered.
• Ability to independently execute and improve communication workflows, while being comfortable learning new tools and processes on the job.
• Experience creating or adapting courier-, customer-, or partner-facing content, with a strong focus on clarity and relevance.
• Strong collaboration skills and the ability to work effectively with cross-functional partners in an operational environment.
• A structured, solution-oriented mindset, with the ability to connect qualitative insights with data.
• Professional working proficiency in English; German is strongly preferred, as it significantly increases impact in the local market.
• Arabic language skills are a desirable bonus and beneficial for engaging specific courier segments.

What we offer

• A role with real, visible impact on how couriers experience Wolt in Germany.
• The opportunity to work at the intersection of technology, communication, and engagement, developing a rare and valuable skill set.
• A highly collaborative, diverse operations community with a strong “one team, one fight” mentality and go-getter spirit.
• Close partnership with teams across Operations, Product, and Communications, offering continuous learning and exposure.
• Competitive compensation and Germany-specific benefits, including flexibility, wellbeing support, and opportunities for professional growth.

Next steps

We review applications on a rolling basis and encourage you to apply as soon as possible. The recruitment process typically includes a few structured conversations focused on experience, problem-solving, and collaboration.

If you have questions about the role, feel free to reach out to our Talent Acquisition Partner, Maria Rissanen ([email protected]).

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.