Operations Specialist, Customer Mandate – Maker

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Abu Dhabi Islamic Bank is looking for an Operations Specialist, Customer Mandate Maker in Al Ain onsite to manage opening and verification of customer relationships and accounts, ensure documents and signatures align with workflow, and uphold SLA, TAT, policies and governance while enhancing the customer experience. You’ll review branch submissions, ensure signature maintenance requests are in order, verify online channel openings, ensure data accuracy, and coordinate archival of original documents. The role requires strong attention to detail, the ability to meet deadlines, basic banking knowledge, and MS Office proficiency with a focus on regulatory compliance and risk controls. To apply, tailor your resume to demonstrate onboarding accuracy, workflow management, and compliance training with concrete SLA and TAT achievement examples.

Role       : Operations Specialist, Customer Mandate – Maker
Location : Al Ain              

Role Purpose:
Opening and Verification of Customers Relationship and Accounts, Individual customers of different segments in accordance with agreed SLA, TAT, P&P, Standards and operational policies in order to achieve overall division objectives, enhance customers’ experience, to Reviews the quality service by projecting ADIB’s professional image and maintenance of operational controls and continuous improvement for operational and service efficiency

KEY METRICS FOR:   

· Adherence to Policies and Procedures                                                                                       Meeting TAT

· Focus on No errors and complaints                                                                                             Meeting SLA

· Adherence to control and governance                                                                                       Meeting Training Requirement

· Quick and Timely response to Queries                                                                                        No Operational loss

    
Key Accountabilities of the role      
Operational Support & Controls 

· Reviews completeness and correctness of opening of Relationships and Accounts by branches received through workflow 

· Ensures that all accounts opened by branches, are received through workflow and follow-up for account opening documents, if not received. 

· Reviews that all signature maintenance request received through workflow are in order and captures signature accordingly. 

· Reviews that report is downloaded for additional account opened via Online Channels and signatures are captured. If signatures are not captured, then escalation should be sent to respective application owner. 

· Reviews that Signature title is changed as per request received from Account Services on any change done in Ethix on Customer name. 

· Reviews that request received, meet the standards as per bank policy and procedures. 

· Reviews RIMs and Accounts opened by branches are in accordance with operational procedures 

· Reviews that Customer is screened by branches as per Regulatory and Compliance Requirements and all positive matches have approval in place 

· Attends necessary training and guidance to meet the Operational Process. 

· Reviews that all data entered in the system by branches matches with customers attached documents and if not, corrections are done accordingly. 

· Check and submits request received in workflow if in order. Otherwise, reject to branch. 

· Capture and submits customer signature, if in order. 

· Ensures that all accounts opened by branches, if in order, have signature attached and if missing, follow-up till resolution 

· Ensures that Account Opening Documents in original are sent to CCU for archival and maintain follow-up until received/available in FileNet and in order. 

· Ensures that required MIS is prepared and reported to supervisor 

· Escalate any issues faced by department for quick resolution 

· Maintain proper time standards, good team spirit and service standards 

· Undertake any additional assignments / projects entrusted by the line management and complete them as per requirement 

· Report any issues faced by the supervisor 

· Maintain proper time standards, good team spirit and service standards 

· Undertake any additional assignments / projects entrusted by line management and complete them as per requirement
 

Specialist Skills / Technical Knowledge Required for this role:
 

MS Office (Excel, Word, PowerPoint), Basic Banking knowledge.