Operations Systems Specialist

JobsCloseBy Editorial Insights

Etihad Airways is seeking a proactive Operations Systems Specialist for a full-time onsite role in Abu Dhabi to administer, configure, implement and continuously improve operational systems that support airport and passenger services. The role serves as a key liaison between operational stakeholders, ground handling partners and technology teams to ensure systems meet business, regulatory and operational requirements, including departure control, seat map management, IATCI implementation, Amadeus enhancements and related messaging. You will manage changes, run tests, maintain documentation, support new airport launches and drive process improvements network-wide. Requirements include at least five years of airline or ground handling experience, on-the-job DCS training, strong analytical skills and subject matter expertise in departure control or reservations with system integration know-how. To apply, tailor your resume to highlight configuration management, deployments, testing, stakeholder collaboration and measurable improvements, demonstrate regulatory compliance and readiness for onsite Abu Dhabi work as part of Etihad's Journey 2030; beware of fraudulent recruitment offers and apply only through official channels.

Job Description

Synopsis

The Operations Systems Specialist is responsible for the administration, configuration, implementation, and continuous improvement of operational systems that support Etihad's airport and passenger services operations. The role acts as a key liaison between operational stakeholders, ground handling partners, and technology teams to ensure systems are configured and maintained to meet business, regulatory, and operational requirements. The incumbent supports system enhancements, new airport launches, process optimisation initiatives, testing activities, and the deployment of new functionality across the network. By managing operational system changes, resolving issues, maintaining documentation, and driving continuous improvement, the Operations System Specialist plays a critical role in ensuring efficient, reliable, and customer-focused airport operations while supporting strategic business objectives and industry best practices.

Accountabilities

• Administer departure control system solutions and manage system-related projects for Etihad operations and hosted third-party ground handling carriers including key alliance partners.
• Action all system settings, parameters and outputs for accuracy, safety, and regulatory compliance, ensuring all operating limitations are met and aligned with business needs.
• Perform activities and project tasks to execute company and departmental initiatives.
• Action seat map changes including setup, testing, and production deployment.
• Implement IATCI (through check-in) for Etihad and partner operations.
• Deploy Amadeus system enhancements ensuring full testing and business alignment.
• Implement messaging and communication updates (teletype, email) for operational efficiency.
• Test and escalate system defects as needed.
• Support new airport start-ups with check-in and DCS setup.
• Maintain and improve process documentation and user guides.
• Respond to internal and external functional inquiries.
• Drive continuous improvement in service delivery and satisfaction metrics.
• Identify and report system issues that could affect operations.

Qualifications

Education & Experience

• Minimum 5 years’ operational experience in airline and/or ground handling operations.
• On-the-job DCS training.
• Strong analytical and problem-solving skills.
• Ability to manage system configurations and deployments.
• Minimum high school diploma.
• Subject matter expertise in departure control and/or reservations systems.
• Working understanding of system integration with airline operational workflows.

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.