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Outcome Customer Engineer, Intervention

Google
Full-time
On-site
London, ZH

JobsCloseBy Editorial Insights

Google seeks a seasoned Outcome Customer Engineer for the Intervention role, a full time onsite position in London who acts as a technical leadership authority for high risk, complex workloads. You will design and orchestrate end to end deployment plans, clear blockers, and accelerate customers from agreement to production while industrializing delivery playbooks. Ideal candidates bring 10+ years in cloud native architectures in customer facing or support roles, plus hands on experience with Terraform, CI/CD, GKE, data engineering or Cloud AI, and strong stakeholder engagement including executives. Preferred: incident response, SRE practices, Python or Java, automation tools like the Google Cloud Foundation Toolkit. To apply, tailor your resume to show measurable blockers resolved, deployment velocity, cross functional leadership, and impact on capacity and renewals, and emphasize readiness for onsite London.


Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience with cloud native architecture in a customer-facing or support role.
  • Experience in a technical domain (e.g., Infrastructure, GKE, Data Engineering, or Cloud AI).
  • Experience with Infrastructure as Code (Terraform) and CI/CD pipelines.
  • Experience engaging with, presenting to, or influencing technical stakeholders or executive leaders.

Preferred qualifications:

  • Experience in one or more of the following: AI Infrastructure, GKE or Data Engineering.
  • Experience working with product and capacity teams to resolve technical and capacity blockers.
  • Experience with SRE principles or Incident Response protocols.
  • Experience with object-oriented programming languages (i.e. Python, Java), and using technical proficiencies to remove blockers and accelerate customer deployment.
  • Proficiency in automation and deployment tools used by customers and partners (e.g., Google Cloud Foundation Toolkit).
Experience in a technical domain (e.g., Infrastructure, GKE, Data Engineering, or Cloud AI).

About the job

As a Intervention Outcome Customer Engineer (CE) you will be a specialized technical Leadership role and dedicated technical authority within the Dual-Purpose delivery, this variant focuses on execution, risk mitigation and industrial scale.

You will act as a technical execution engine(L400), the Intervention Outcome CE is deployed to high risk, complex, or Red/Amber workloads to provide high-intensity technical leadership. By resolving systemic blockers and identifying repeatable patterns for the Industrialized Hub, you will ensure customers stabilize their delivery trajectory and move into production at scale. Success is measured by the velocity of blocker of resolution and the ability to industrialize delivery playbooks.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

You will act as a technical execution engine(L400), the Intervention Outcome CE is deployed to high risk, complex, or Red/Amber workloads to provide high-intensity technical leadership. By resolving systemic blockers and identifying repeatable patterns for the Industrialized Hub, you will ensure customers stabilize their delivery trajectory and move into production at scale. Success is measured by the velocity of blocker of resolution and the ability to industrialize delivery playbooks.

Responsibilities

  • Develop and orchestrate a structured, end-to-end deployment plan across customer and partner teams, onboarding the implementation team, clearing blockers, managing timelines and progress, and ensuring readiness (e.g., capacity, training).
  • Employ skills such as coding, debugging, or systems design to resolve technical blockers and accelerate deployment.
  • Drive and track progress of the initial and ongoing ramp of workloads, moving customers from agreement to consumption as quickly as possible.
  • Drive sustainable product usage to help customers realize value on an ongoing basis and secure future agreement renewals.