Outcome Customer Engineer, SaaS Delivery

JobsCloseBy Editorial Insights

Google is seeking an Outcome Customer Engineering Manager in Zürich to lead a team of specialists delivering trusted technical guidance that accelerates workload migrations and removes blockers, moving customers from agreement to consumption quickly. This full-time onsite role combines leadership, sales awareness, and technical program management to drive delivery velocity and revenue forecasting. Candidates should have a Bachelor's or equivalent, 10 years in cloud native architecture in customer-facing or support roles, and proven leadership. Preferred experience includes software life cycles, pre-sales management, and presenting to technical and executive audiences. To apply, emphasize measurable migration successes, cross-functional collaboration, capacity planning, and the ability to translate technical work into business value.

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Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience in technical program management (e.g., cloud migrations, technical implementations, transformation programs, production-ready deployments).
• Experience generating revenue forecasts.
• Leadership experience (e.g., people management, team lead, mentorship, coaching).

Preferred qualifications:

• Experience with software life-cycles, building tools, and architecting/developing software for scalable, distributed systems (e.g., data platform, AI/ML, infrastructure).
• Experience as a pre-sales manager or technical customer-facing people manager within a professional services or sales engineering team.
• Experience managing a team through pre and post sales processes and delivery, operations and career development (e.g., account mapping, quota setting, performance management, managing sensitive information).
• Experience engaging with, and presenting to, technical stakeholders/executive leaders (e.g., delivering compelling messages by audience, asking questions, leading conversations that drive accelerated value realization and business opportunity).

About the job

As an Outcome Customer Engineering (OCE) Manager, you will lead and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. You are responsible for accelerating value and moving customers from agreement to consumption as quickly as possible. You will drive this velocity by managing the delivery process, leveraging skills in sales, market knowledge, direct technical engagement, and project management.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Lead a team of outcome customer engineers, focusing on team culture, talent strategy, and skills development to deliver successful cloud transformation outcomes for customers and accelerate value realization.
• Balance technical leadership with operational excellence, support team’s progress and success against delivery plans to drive the initial and ongoing ramp of workloads.
• Develop customer executive relationships and act as a partner on cloud, transformation implementation, expansion opportunities, and escalations.
• Collaborate cross-functionally across Google, partners, and teams to resolve technical roadblocks including capacity needs and constraints and product problems affecting customer satisfaction.
• Contribute to revenue forecasting based on ramp projections.