Outlet Manager

Company Description

SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

Job Description

As an Outlet Manager at SO/ Ras Al Khaimah, part of the All-Inclusive Collection, you will oversee the daily operations of your assigned outlet, ensuring exceptional service, operational efficiency, and a memorable guest experience that reflects the bold, stylish, and playful identity of the SO/ brand. You will lead, motivate, and manage the outlet team to achieve high standards of quality, productivity, and guest satisfaction.

Key Responsibilities:

• Oversee all day-to-day operations of the outlet, ensuring smooth and efficient service.
• Lead, train, and motivate the outlet team to maintain high standards of service and performance.
• Monitor service quality, guest satisfaction, and operational efficiency, implementing improvements as needed.
• Ensure that all food and beverage offerings meet brand standards in presentation, taste, and consistency.
• Manage scheduling, staffing, and workflow to optimize coverage and operational efficiency.
• Maintain strong knowledge of menus, promotions, and beverage offerings to assist guests and guide the team.
• Monitor inventory levels, control costs, and coordinate ordering of supplies in collaboration with the F&B team.
• Handle guest feedback, complaints, and special requests professionally, ensuring timely resolution.
• Implement and enforce health, safety, hygiene, and responsible service standards in line with hotel policies.
• Collaborate with other departments (kitchen, bar, housekeeping) to ensure seamless operations.
• Prepare reports on outlet performance, including guest feedback, financial metrics, and team performance.
• Develop and execute strategies to increase revenue, enhance guest experience, and achieve outlet targets.
• Foster a positive, energetic, and professional environment that reflects the SO/ brand culture.
• Participate in recruitment, onboarding, and performance evaluations of outlet staff.

Qualifications

• Proven experience as an Outlet Manager, Restaurant Manager, or similar role in luxury hotels or upscale F&B operations.
• Strong leadership, team management, and interpersonal skills.
• Excellent guest service skills with the ability to handle complaints and ensure satisfaction.
• Knowledge of F&B operations, inventory management, and cost control.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Knowledge of health, safety, hygiene, and responsible alcohol service regulations.
• Financial acumen and ability to manage budgets, revenue, and expenses.
• Professional appearance, confident demeanor, and alignment with the SO/ brand personality.
• Fluency in English; additional languages are an advantage.

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.