Outlet Supervisor - F&B Service

JobsCloseBy Editorial Insights

Outlet Supervisor, F&B Service at Minor International, based at Anantara Mina Ras Al Khaimah Resort, is a full-time onsite leadership role focused on ensuring floor staff meet guest service standards, coaching and scheduling, inventory control, performance reviews, and stepping in during peak times to support service while driving sales and upholding policies. The ideal candidate brings two years in a similar role, excellent communication and organization, strong problem solving, reliability, and the ability to stay calm under pressure in a fast paced resort. To apply, tailor your CV to show leadership, guest service wins, inventory and ordering, and staff development, and highlight luxury resort experience and a proactive, guest-centric approach.

Company Description

Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary.

Nature lovers will relish the open terrain of Ras Al Khaimah. From balmy waters to golden shorelines to rugged desert, adventure abounds. Charter a yacht and sail off into the sunset. Ride across rolling dunes and conquer the mountain peak of Jebel Jais.

Job Description

• Ensure all staff on the floor are meeting and exceeding company standards of guest satisfaction and service
• Provide leadership, problem solving and decision making in all areas
• Provide ongoing training, motivating, and monitoring of staff
• Achieve and/or exceed sales projections
• Perform office duties such as scheduling, monthly inventory and pass-on
• Assist in ordering product
• Conduct employee performance reviews
• Provide discipline when necessary and complete required documentation
• Handle guest requests and complaints and authorize compensation when necessary
• Provide floor support when business levels require including expediting food, preparing and serving beverages, conducting quality checks etc.
• Adhere to and enforce organizational policies and procedures
• Actively contribute to a positive and motivating workplace

Qualifications

• Excellent communication and organizational skills
• Two years’ experience in a similar role
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times