Patient Access Representative II Ophthalmology Bedford

University Hospitals

1 day ago

Full-time

On-site

Bedford, ENG

JobsCloseBy Editorial Insights

University Hospitals seeks a Patient Access Representative II Ophthalmology in Bedford for a full time onsite role. You are the first contact, handling patient check in, verifying demographics and insurance data, processing payments, scheduling, and guiding patients through MyChart and Epic workflows to support care delivery and patient experience. The role requires 2+ years in healthcare or customer service, strong communication and organizational skills, attention to detail, and basic EHR knowledge, with travel to multiple sites and potential cross training. To apply, tailor your resume to highlight Epic and MyChart, insurance verification, payments, and multi site scheduling, and attach a cover letter showing commitment to patient experience and PHI compliance.

Patient Access Representative II Ophthalmology Bedford - (2600052J)

Description

The Patient Access Representative serves as the first point of contact for all patients and their families.
This highly visible role supports and interacts with patients, families, and health care providers.
They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information.
They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service.
They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule.
The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience.
Checking patients in and/or out for medical visits
Answering the phone to address patient inquiries and scheduling appointments.
Assists patients with enrolling and utilizing MyChart.
Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
Communicating information and important details to other medical care team
May contact insurance companies regarding coverage, preapprovals, billing and other issues
Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
Assist with completion of various types of paperwork and forms.
Effectively work EPIC workques, worklists and inbasket messages.
Schedules referrals and follow-up visits.
Accurate and timely scanning of documents into EPIC.
Resource for new hire orientation and training.
Identifies and recommends process improvements, projects and workflows.
Exceeds team productivity and quality standards.
In certain work environments, may be cross-trained to function as a Provider Administrative Assistant.
May schedule surgical procedures.
Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
Maintains a clean and organized work area.
May be cross-trained to perform other duties as assigned.
Actively participates in UH emergency preparedness.
May be scheduled to work at off-sites
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Full time 40 hours per week.
Monday-Friday.
Travel is required to the following locations: Bedford, Hudson, Westlake, Parma, Willoughby, Euclid, South Euclid, Mayfield Hts., Bolwell and Suburban.

Qualifications

High School Equivalent / GED required.
Associate's Degree preferred.
2+ years Healthcare or customer service required.
Exceptional communication skills with both patients and medical care providers to relay necessary information.
Ability to juggle and prioritize multiple responsibilities and handle interruptions.
Strong organizational skills.
Problem-solving skills for scheduling conflicts, missing documentation and other issues.
Attention to detail to ensure all patient information is accurate and available.
Compassion to help patients and caregivers in difficult situations.
Understanding of the importance of confidentiality.
Basic knowledge of electronic health records and basic medical terminology.

Primary Location

: United States-Ohio-Bedford

Work Locations

88 Center Rd Suite 300

Bedford 44146

Job

: Administrative Support

Organization

: Specialty_Care_UHMSO

Schedule

: Full-time

Employee Status

: Regular - ShiftDays

Job Type

: Standard

Job Level

: Entry Level

Travel

: Yes, 25 % of the Time

Remote Work: No

Job Posting

: Jun 26, 2026, 6:53:39 PM

Apply now