Patient Administrator - Emirati

JobsCloseBy Editorial Insights

Mediclinic Mirdif in Dubai is seeking a Patient Administrator (Emirati) for a full time onsite role to improve patient care through efficient administration. You will manage appointment scheduling and registration, oversee medical insurance processes, handle billing and cash up, and strive to meet customer service expectations. Essential education is Grade 12; a tertiary diploma or Bachelor’s degree in medical science or finance is preferred. Experience of 2–3 years in customer service, preferably in healthcare, is required. Key skills include MS Office, CRM, hospital information systems, medical and insurance terminology, numerical literacy, and patient scheduling. Emiratization preference applies; apply now to grow with Mediclinic Middle East.

Closing date:  
Number of positions: 1
Recruiter name: Fatma Alharthi 
Reference number: 67970 
 Workplace Type: 

Mediclinic Mirdif | Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

1. To effectively and efficiently manage the patient appointment scheduling and registration process
2. To effectively and efficiently manage the medical insurance process and other related tasks
3. Effectively manage the billing and cash up process
4. To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential:  Completed secondary school education (Grade 12)

Desired:  Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential:  2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired:  Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family