Patient Administrator - Emirati

JobsCloseBy Editorial Insights

Mediclinic Parkview Hospital in Dubai seeks a full-time Patient Administrator (Emirati) to elevate patient care by efficiently handling appointment scheduling and registration, managing medical insurance, and overseeing billing with cash handling, while delivering consistent service excellence. The ideal candidate has two to three years of customer service experience, preferably in healthcare, and strong MS Office, CRM, and hospital information systems skills, plus familiarity with medical terminology and insurance processes. Education: compulsory Grade 12, with a tertiary diploma or bachelor’s degree in medical science or finance preferred. Emiratisation preference applies. To apply, tailor your CV to highlight healthcare, scheduling and insurance experience, numerical precision, and proven customer service results.

Closing date:  
Number of positions: 1
Recruiter name: Fatma Alharthi 
Reference number: 64172 
 Workplace Type: 

Mediclinic Parkview Hospital | Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

1. To effectively and efficiently manage the patient appointment scheduling and registration process
2. To effectively and efficiently manage the medical insurance process and other related tasks
3. Effectively manage the billing and cash up process
4. To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential:  Completed secondary school education (Grade 12)

Desired:  Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential:  2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired:  Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family