Patient Service Representative I
University HospitalsJobsCloseBy Editorial Insights
University Hospitals is seeking a Patient Service Representative I at the Drusinsky Sports Medicine Institute in Beachwood, OH, a full-time onsite role handling patient registration, scheduling, charge transmittals, collections and procurement with a focus on customer service and PHI compliance. Requirements include a high school diploma or GED, 1+ year of secretary or receptionist experience, medical field customer service, typing at least 30 wpm, strong verbal communication, attention to detail and basic computer skills; ICD9 knowledge is a plus. Travel up to 10 percent, likely minimal. To apply, tailor your resume to front desk duties, highlight PHI training, and give examples of multitasking in a busy clinic. Apply via UH Taleo with a brief cover letter.
Description
Position located at Drusinsky Sports Medicine Institute
What You Will Do
- Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
- Representatives must use quality customer service techniques to ensure patient needs are met.
- Maintain professional interpersonal skills with patients, physicians and co-workers.
- Supports department operations as needed.
Additional Responsibilities
- Performs other duties as assigned.
- Complies with all policies and standards.
- For specific duties and responsibilities, refer to documentation provided by the department during orientation.
- Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Qualifications
Education
- High School Equivalent / GED (Required)
Work Experience
- 1+ years related experience as a Secretary/Receptionist (Preferred) and
- Customer service experience preferably in the medical field. (Required)
Knowledge, Skills, & Abilities
- Typing skills – 30 wpm. (Required proficiency)
- Excellent verbal/communication skills. (Required proficiency)
- Detail oriented. (Required proficiency)
- Basic computer knowledge. (Required proficiency)
- ICD9 coding and medical terminology. (Preferred proficiency)
Physical Demands
- Standing Occasionally
- Walking Occasionally
- Sitting Constantly
- Lifting Rarely up to 20 lbs
- Carrying Rarely up to 20 lbs
- Pushing Rarely up to 20 lbs
- Pulling Rarely up to 20 lbs
- Climbing Rarely up to 20 lbs
- Balancing Rarely
- Stooping Rarely
- Kneeling Rarely
- Crouching Rarely
- Crawling Rarely
- Reaching Rarely
- Handling Occasionally
- Grasping Occasionally
- Feeling Rarely
- Talking Constantly
- Hearing Constantly
- Repetitive Motions Frequently
- Eye/Hand/Foot Coordination Frequently
Travel Requirements
- 10%