Patient Services Officer - Bookings

JobsCloseBy Editorial Insights

Epworth HealthCare is hiring Patient Services Officers for Bookings in the Richmond team, with full time, part time and casual roles. You will respond promptly to enquiries, process elective and emergency bookings, and perform general admin including data entry and bed allocations on a 7-day rotating roster. Success hinges on clear communication, meticulous attention to detail, a strong customer service focus, and the ability to prioritise and stay composed under pressure. Health care admin experience or knowledge of health fund checks is desirable but not essential; solid computer literacy and IPM or similar systems knowledge are a plus. Apply via the I’m Interested button or email [email protected] with your CV and cover letter.

Company Description

Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. 

At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace—one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people.

We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging.

Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.

Job Description

We are seeking surgical Bookings Officers for full time, part time and casual positions to join our dynamic Richmond Bookings Team. The role will involve responding promptly to enquiries and requests, processing elective and emergency patient bookings, as well as general administrative duties including data entry and bed allocations. Patient Services Bookings at Richmond is open 7 days a week, Monday to Friday from 0600hrs to 2000hrs and weekends 0700-1700, and you will need to be flexible to work a 7-day rotating roster.

You will make an impact by:

• Having excellent communication skills
• Exceptional attention to detail
• A strong customer service focus
• The ability to prioritise in a timely and accurate manner
• An ability to cope under pressure and make informed decisions according to hospital needs

To be successful in this role...

Your well-developed administration, customer service and people skills see you adjust quickly and work effectively as part of any team that you join. Excellent with your time management and organisation skills, you can prioritise effectively to manage multiple requirements.  Previous administration experience in the health care sector, medical or health fund industry would be advantageous but is not essential.

You will have:

• Administration experience gained within a service industry
• Experience with, or knowledge of health fund checks and requirements desirable but not essential
• The ability to work a variety of shifts across the weekly roster
• Strong computer literacy
• Experience in IPM or similar health systems software will be advantageous

Position Description           Inherent Requirements

We will review applications as we receive them. 

About Richmond

Epworth Richmond is a rapidly growing, fast-paced and dynamic teaching hospital where you will work alongside top-flight practitioners in all areas. You will challenge your skills, broaden your experience and grow your expertise through exposure to a wide range of clinical specialties, treatment options and the latest in technology. Epworth will support you to provide the best possible care to our patients by continually investing in your education, better facilities and technologies.

Additional Information

Why Join Epworth?

At Epworth, it’s a community.

It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

• Salary package up to $15,900 pre-tax annually, leading to greater take home pay
• The largest educational scholarship program of its kind in Australia
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth
• Relocation assistance is available for approved candidates

At Epworth, we care.

We care about our patients and we care about our people.  We care about keeping everyone safe.  We care about valuing and empowering our people, and growing careers.  And we care about giving our people support and flexibility to thrive, and contribute to our communities.

We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone.

If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect.

Enquire/ Apply

Sound interesting? To apply, click the I'm Interested button to attach your CV and cover letter.

For more information, refer to the attached position description or contact [email protected] or phone (03) 9426 0606.

It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.