Patient Services Officer - Self Funded Estimates

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Epworth HealthCare seeks a Patient Services Officer for Self Funded Estimates to build a central process engaging patient services teams, VMOs and GPs in preparing self funded estimates. This customer centred role will train stakeholders, develop tools and policies, and improve care delivery. You should have 2–3 years in customer service and stakeholder management, health estimates experience, strong coaching and communication skills, solid computer literacy, and a belief in patient centred care, plus a valid Working with Children check. Benefits include salary packaging up to $15,900, scholarships, extra leave, relocation support and staff health discounts. To apply attach your CV and cover letter via I'm Interested and demonstrate collaboration and process improvements aligned with Epworth values; vaccination policy and checks may apply.

Company Description

Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. 

At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace—one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people.

We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging.

Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.

Job Description

This role assists in setting up a central process to engage with key stakeholders including the patient services teams, Visiting Medical Officer’s, GP’s and the General Public for the preparation of estimates for Epworth HealthCare’s self-funded patients.  Customer centric, this role will continue to evolve the benefits delivered as part of the Self-Funded Team.

You will make an impact by:

• Providing response and lead communication process for all self-insured estimate enquiries to key stakeholders
• Role modelling and actively promote a culture of high-quality patient care
• Providing training where appropriate for key stakeholders of any relevant products and processes
• Developing resource tools, protocols and policies to enable and support the growth of self-insured patient estimate requests

To be successful in this role you will have:

• 2-3 years Experience in Customer Service and Stakeholder Management
• Health estimates experience
• Strong coaching and Communication skills
• Strong Computer Skills
• Ability to improve processes
• A belief in patient centred care
• A Valid working with Children’s check

Position Description           Inherent Requirements

We will review applications as we receive them. 

Additional Information

Why Join Epworth?

At Epworth, it’s a community.

It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

• Salary package up to $15,900 pre-tax annually, leading to greater take home pay
• The largest educational scholarship program of its kind in Australia
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth
• Relocation assistance is available for approved candidates

At Epworth, we care.

We care about our patients and we care about our people.  We care about keeping everyone safe.  We care about valuing and empowering our people, and growing careers.  And we care about giving our people support and flexibility to thrive, and contribute to our communities.

We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone.

If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect.

Enquire/ Apply

Sound interesting? To apply, click the I'm Interested button to attach your CV and cover letter.

For more information, refer to the attached position description or contact [email protected] or phone (03) 9426 0606.

It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.