Payment Operations Specialist (m/f/d)
HomeToGoJobsCloseBy Editorial Insights
HomeToGo is seeking a detail-oriented Payment Operations Specialist to manage multi-market payment workflows across PSPs and currencies, resolve day-to-day issues with internal teams, and help automate reconciliations while monitoring fraud and handling chargeback disputes. You will work closely with Product, Engineering, Customer Support and Finance to improve payment flows, test new features, and ensure readiness for new methods and integrations. Ideal candidates have a Bachelor's in Business/Finance or equivalent, 1-3 years in payment or financial operations, familiarity with PSPs and card processing, strong analytical skills, basic fraud knowledge, and proficiency in Excel or Google Sheets. To apply, tailor your resume with concrete outcomes, demonstrate cross-functional collaboration, and show enthusiasm for HomeToGo’s international, visa-sponsored environment.
HomeToGo is Europe’s leading vacation rental group with the vision of unlocking better stays. Our team is united by a passion for travel, driven by innovation and impact, and guided by open-minded leaders at every level. Our commitment to recognizing and empowering exceptional talent is the foundation of our growth. We are actively hiring candidates from all around the world, including sponsoring visas for Germany. An amazing journey of opportunity with an international team lies ahead - join us!We are seeking a detail-oriented Payment Operations Specialist to join our team. In this role, you will support the day-to-day execution of payment operations, ensuring seamless transactions across multiple markets, payment service providers (PSPs), and currencies. You will work closely with internal teams to help resolve payment issues, support new feature rollouts, and improve operational workflows.
Support daily payment operations across multiple PSPs, currencies, brands, and markets.
Support efforts to streamline workflows and assist in the automation of reconciliation processes.
Monitor and support fraud detection processes; collaborate with fraud prevention teams/tools to mitigate risks.
Help manage and document chargeback disputes, contributing to maintaining chargeback ratios within acceptable thresholds.
- Collaborate with Product, Engineering, Customer Support, and Finance teams by:
Investigating and resolving day-to-day payment issues raised by internal teams or customers.
Providing input to improve payment flows, policies, and customer experience.
Testing and validating new payment features or system enhancements.
Ensuring operational readiness for new payment methods, PSP integrations, and process changes.
Maintain and update documentation, knowledge articles, and process guidelines for payment operations.
Bachelor’s degree in Business, Finance, Economics, or related field, or equivalent experience.
1–3 years of experience in payment operations, financial operations, or related fields (preferably in fintech, e-commerce, or online marketplaces).
Familiarity with PSPs, payment gateways, and card processing.
Strong analytical and problem-solving skills with attention to detail.
Basic understanding of fraud prevention and chargeback processes.
Proficiency with Excel/Google Sheets and payment dashboards.
Strong communication and collaboration skills to work with cross-functional teams.
Your journey with HomeToGo is a two way street - we’ve got you covered! We offer a diverse variety of benefits to enable your career development and make HomeToGo a great place to work, including:
Fair compensation and equity: Competitive salary and stock options, plus visa sponsorship and relocation support if you’re joining from abroad.*
Time off and flexibility: 27 vacation days, plus one extra per year of tenure (up to 32). Hybrid setup with up to 50% remote work annually, including from abroad.
Dog-friendly offices: Bring your four-legged friend along – our offices welcome well-behaved dogs.
Learning and development: German classes, masterclasses, workshops, and cross-team mentorship to support your growth.
Mobility perks: Monthly subsidy for the Deutschland-Ticket (nationwide public transport) and tax-advantaged bike leasing via salary conversion.
Travel benefits: Discounts on vacation stays via our HomeToGo_Friends program for you, friends, and family. Plus exclusive deals with travel providers through the Travel Industry Card.
Wellbeing support: Access to psychological support and mental health resources, plus subsidized fitness via Wellhub.
Union Berlin partnership: 20% off official fan gear and other exclusive sponsor perks.
Climate commitment: CSRD-compliant, proud member of Leaders for Climate Action, partnering with Plan A to set and track the Group’s carbon footprint.
And more: We're always evolving our benefits to support what matters most to our team.
*Certain conditions apply.
Check out what your future colleagues have said about us on Glassdoor and Kununu!
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At HomeToGo, we care deeply about the integrity of our hiring process and the safety of our candidates. Please note:
All legitimate job opportunities are listed on our official Careers Page.
Any communication from us will come from an @hometogo.com email address.
If you come across a suspicious job posting, receive an unsolicited offer, or are unsure about the legitimacy of a communication claiming to be from HomeToGo, please reach out to us for verification via [email protected].