Payment Services Officer

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Australian Military Bank is hiring a Payment Services Officer in Sydney to deliver accurate and compliant banking across cards, Direct Entry, NPP. You will investigate and process payments and disputes, support deceased estates and unclaimed monies, manage recalls of funds and payment traces, and assist with onboarding, term deposits. You’ll respond to enquiries and contribute to continuous improvement. The ideal candidate has at least 1 year in payments or banking operations, line 1 fraud exposure, strong attention to detail, ability to juggle priorities and collaboration, and intermediate MS Office; tertiary qualifications are desirable. Probity checks apply; training in a member owned bank. Tip: tailor your CV to highlight the required experience and readiness for checks.

Since 1959, Australian Military Bank has provided members with fantastic service, great rates and competitive banking and insurance products. As a member-owned financial institution, we are all about putting members first and helping them to achieve their financial goals. We offer mortgage, consumer and credit loan facilities as well as products and services within superannuation, everyday transactions, savings, term deposits and insurance.

We’re currently looking for a Payment Services Officer to join our Payment Services Team, supporting the delivery of accurate, timely and compliant payment services to our members and branches.

About the role

As a Payment Services Officer, you’ll play a key role in the day to day processing and support of transactional banking services. You’ll work closely with internal teams and external partners to ensure payment activities are completed efficiently, accurately, and in line with regulatory and operational requirements.

This is a hands-on operational role suited to someone who enjoys working in a fast paced, detail focused environment and takes pride in delivering high quality outcomes for members.

Key responsibilities

In this role, you will be responsible for:

• Investigating and processing payment-related transactions and disputes, including Cards, Direct Entry, NPP and BPAY
• Supporting Deceased Estates, dormancy, and unclaimed monies processes
• Processing and maintaining Direct Entry, BPAY, NPP, SWIFT and other payment services
• Managing recall of funds, mistaken payments and payment traces
• Supporting business banking onboarding and maintenance
• Assisting with term deposit maintenance, including broker term deposits
• Reconciling general ledger and clearing accounts
• Responding to payment related enquiries from branches and internal stakeholders
• Contributing to process reviews, documentation, and continuous improvement initiatives
• Participating in payment services related projects as required

About you

You’ll bring:

• At least 1 year’s experience in a similar payments, banking operations or financial services role
• Line 1 fraud operations experience highly regarded, including exposure to transaction monitoring, payment fraud alerts or initial fraud investigations
• Strong attention to detail and a high level of accuracy
• The ability to manage competing priorities and meet deadlines
• Sound communication skills and a collaborative working style
• Intermediate skills in Microsoft Office
• Tertiary qualifications in a related discipline (or equivalent experience) are desirable

Benefits

Working with Australian Military Bank will provide you access to a great range of benefits including:

• Staff Banking product + Services discounts
• Novated Leasing options
• 4 weeks Paid Parental + Purchased Leave option
• Referral Reward Program
• Employee Assistance Program
• Annual Flu Shot + Blood Donor Leave
• Polo Shirt provided
• Service Awards

Why Us

Australian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs. You will be provided with training and coaching on the job to provide you with the tools to be successful in this role. Australian Military Bank provides realistic progression opportunity nationwide and the opportunity to embrace new technologies and ways of working.

Probity check

As we are an Authorised Deposit Taking Institution, there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.  

This is an exciting, challenging position with the opportunity to build your career with a highly trusted mutual bank. We move quickly with our interview process, if you are keen please submit your CV today!