Payroll Specialist - People & Culture

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TELUS is seeking a Payroll Specialist in the People & Culture team in Burnaby on a hybrid schedule (2-3 days in the office) to support payroll for more than 24,000 teammates across Canada. You will manage production payroll runs, submit bank files, reconcile net pay, handle off-cycle payments, address overpayments, maintain confidential records, and serve as the primary contact for pay questions while driving continuous improvement and safeguarding data integrity through audits and automation. Requirements include PCP certification, strong SAP or SuccessFactors experience, advanced Excel, and a disciplined, confidential approach; CPM is a nice-to-have. To apply, tailor your resume to show scale, stakeholder collaboration, problem solving, process improvements, and clear communication, plus readiness for in-office days.

Description

*Hybrid role (2-3 days at our Burnaby office is required)

Ready to create innovative solutions and best practices?

Our team and what we’ll accomplish together 

At TELUS, we’re looking for bright people who like to innovate every day. As part of the People & Culture team, you should know that we’re not your standard (traditional) HR. We embrace change and challenge the status quo and we have fun doing it. We’re just as passionate about our team as we are about our customers and we’re looking for people that radiate this passion.

Here’s what we believe

• We are ONE team – there’s no room for egos or blame
• Everything we do is tied to the business – our customers
• We challenge the status quo – and when others think we’re done, we make it better
• We live up to our commitments – to ourselves, our friends, family, peers, leaders and our customers
• Our success is all about how we do things – how we lead and think, proactively solve problems, deliver, communicate, and more! 

What you’ll do

In this role, you will be an integral part of the Payroll Services team, delivering excellent support and impeccable customer service to over 24,000 internal team members and many more external customers across Canada. Alongside, the larger P&C Operations team, and one of two specialists, you will put your best foot forward by helping –

• Deliver superior team member experiences by providing payroll expertise and guidance to all of our stakeholders.
• Bring a mindset of innovation and continuous improvement by challenging the status quo and implementing process improvements

Ensure the integrity of our overall data through audits, automation, and a relentless focus on safeguarding the quality of our work

Reporting to the Payroll Manager, you will bring your A-game by being an:

Expert in your field:

• Scheduling and processing our Production Payroll Runs
• Submitting the bank file to ensure accurate and timely payment to Team members and Board of Directors
• Reconciling net pay and redirecting bank deposits
• Preparing off cycle pay runs in between regular payroll run
• Clearing claims as a result of overpayments
• Printing cheques and couriering or mailing each pay period
• Maintaining accurate, confidential employee records, updating payroll information
• Acting as the primary contact for employee questions regarding pay
• Uploading changes to payroll payments through dataloads
• Other adhoc requests received from business

Engaging Communicator:

• Effectively collaborating with our national team
• Building relationships with the various stakeholders that you support through your deliverables within the P&C Operations team
• Collaborating with leaders to manage escalations and identify efficiency opportunities 

Qualifications

What you bring

• Certification: Payroll Compliance Professional (PCP) certification from the National Payroll Institute
• Technical Proficiency: Strong knowledge of payroll software (e.g., SAP, Success Factors) Google sheets and MS Office, particularly Excel
• Competencies: High attention to detail, strong numerical aptitude, and a commitment to confidentiality
  
  

Great-to-haves  

• CPM certification with the National Payroll Institute