Personal Banker- Loan DST

JobsCloseBy Editorial Insights

Mashreq’s Personal Banker- Loan DST role in the UAE is a full-time onsite position focused on hitting monthly sales targets, prospecting targeted segments, and ethically presenting and selling personal banking products. You’ll run micro marketing activities, handle objections to close sales or payroll transfers, ensure end-to-end TAT with quality, and uphold KYC, FATCA, AML CTF compliance while logging activities in CRM and joining team trainings. Ideal candidates have at least 1 year of sales experience, solid product knowledge, confidence, persistence and excellent communication. To apply, quantify target attainment, CRM usage, compliance training, and give concrete objection handling and closing examples; highlight UAE banking experience and onsite availability.

KEY RESULT AREAS

• Achieve monthly sales targets in the financial year.
• Prospect in targeted segments that require meeting standards in phone calls, and face-to-face visits.
• Present and sell all personal banking products & services to potential customers in an ethical structured & professional manner.
• Conducting micro marketing activities that include Kiosk activities and other direct marketing activities.
• Handling objections with a view to getting the customer to buy or company to transfer payroll.
  Ensure End-To-End customer TAT is met for all applications submitted with quality adherence as per target guidelines.
• Ensure strict compliance with the Bank’s policy with regards to product, customer KYC, FATCA, AML CTF and third-party channel interactions.
• Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.
• Participate in all Team Activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations.
• Ensure the highest ethics, standards and integrity are followed and immediately escalate any suspected or actual breaches to Senior Management, Governance, as may be required.

PROBLEM SOLVING

• Sales require understanding customers’ individual financial circumstances.
• Responsible for assisting staff and customers in achieving their goals and objectives.

DECISION MAKING AUTHORITY & RESPONSIBILITY

• Responsible for honestly assisting the customer in achieving his objectives through courteous and friendly service, accurate promises keeping within the service delivery standards set by the bank.
• Should have complete product & policy information to ensure necessary documents are provided by the customer before submission to ensure smooth TAT.
• Sales profile that require confidence, persistence, personality and verbal written
•  Basic knowledge of products, service policies and processes of Retail Banking.
•  Any discipline with1 year sales experience

KNOWLEDGE, SKILLS AND EXPERIENCE