Personal Banking Advisor

JobsCloseBy Editorial Insights

Emirates NBD is seeking a Personal Banking Advisor to build lasting customer relationships, meet sales and service targets, and identify cross-sell opportunities in personal banking. You will deliver proactive, high quality service, assess customer needs, and guide clients to suitable products while staying current on policies and promotions. Meticulous documentation, accuracy, and compliance with bank procedures are essential, as is handling after sales processing and remaining vigilant at all times. Ideal candidates have proven personal banking experience, excellent communication and negotiation skills, and a customer oriented mindset; a finance or accounting degree is preferred. Expect competitive pay, incentives, generous leave, private healthcare, and strong L&D opportunities, with Emiratization emphasis.

    Responsibilities 

• The Primary responsibilities are to develop customer relationships to achieve assigned sales and service objectives / standard.
•  Provide acceptable level of service to personal banking customers, and explore cross sell during the customer interactions with a view to increase personal banking revenue
• Identify customer needs and proactively deliver quality and unique customer service that will exceed customer expectation.
• Identify new to bank personal banking customers and refer leads to other segments in the Ban
• Customer contact is virtually continuous and hence competencies and skills required for dealing with customers are critical
• Ensure to attain up-to-date products and policy process knowledge at all times (including that of campaigns/promotions) and keep abreast of any subsequent amendment
• Ensure proper documentation, correctness & completeness of all applications/form
  Accept, Evaluate & send for processing all after sales transaction (AST)
  To be vigilant at all times and perform their duties with due care and ensure that all activities are in compliance with the Bank Policy and Procedure.

Education & Skills

• Proven experience as a personal banker; experience in sales or customer service is a
  plus, Knowledge of personal banking practices and regulations
   Familiarity with banking software; excellent use of MS Office
  Ability to work diligently to meet targets
• Excellent communication and negotiation s
  kills
•  Customer-oriented approach to handling problems
  BSc/BA in Finance, Accounting or similar field preferred

What We Offer You

• Competitive salary package
• Market-leading incentives (Only for incentives based
  roles) Strong emphasis on work/life balance
• Generous annual leave entitlement and Private Healthcare
• World-class Learning & Development platform and career development
• Preferential banking facilities for employees

EIB

Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles.

As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career.

Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.

We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.