Personal Banking Advisor (Pipeline )

JobsCloseBy Editorial Insights

Emirates Islamic is seeking a results-driven Personal Banking Advisor (Pipeline) to acquire and grow a diverse customer base by promoting Shariah-compliant retail banking products, delivering exceptional service, and meeting sales targets within UAE regulations. You will build long-term relationships, cross-sell accounts, cards, financing, deposits and wealth solutions, and ensure strict KYC and AML compliance. The ideal candidate has 2-5 years in retail banking sales or relationship roles, a proven sales track record, and solid knowledge of UAE banking rules; UAE Nationals preferred. To apply, tailor your CV to quantify outcomes, emphasize target achievement and customer service excellence, and confirm readiness to work onsite.

About Emirates Islamic

Emirates Islamic is one of the UAE's leading Islamic banks, providing innovative Shariah-compliant banking solutions and exceptional customer experiences. As part of the Emirates NBD Group, we are committed to excellence, innovation, and sustainable growth.

Job Purpose

To build and manage customer relationships by offering tailored banking solutions, promoting Emirates Islamic products and services, and achieving sales and service targets while delivering an exceptional customer experience.

Key Responsibilities

Acquire new-to-bank customers and grow the existing customer portfolio.

Promote and sell retail banking products including accounts, cards, financing, deposits, and wealth solutions.

Identify customer financial needs and provide suitable Shariah-compliant banking solutions.

Achieve assigned sales, cross-sell, and revenue targets.

Build long-term customer relationships through proactive engagement and service excellence.

Ensure compliance with internal policies, regulatory guidelines, KYC, and AML requirements.

Handle customer inquiries and provide prompt resolution or escalation where required.

Maintain accurate customer records and sales activity updates.

Qualifications & Experience

Bachelor's Degree preferred.

2-5 years of experience in retail banking sales, personal banking, relationship management, or customer-facing financial services roles.

Strong sales track record and customer relationship management skills.

Knowledge of banking products and UAE banking regulations.

UAE Nationals preferred.

Key Skills

Sales & Business Development

Relationship Management

Customer Service Excellence

Communication & Negotiation Skills

Financial Awareness

Problem Solving

Target Orientation

What We Offer

Competitive salary and performance-based incentives.

Healthcare and employee banking benefits.

Learning and career development opportunities.

Dynamic and collaborative work environment.

• Supervision and Training
• Supervise the teller team and ensure that they are meeting performance standards and goals; Provide training and coaching to the teller team on customer service
• transaction processing
• and banking products and services; Conduct regular performance reviews and provide feedback to tellers
• Transaction Processing
• Process customer transactions
• including deposits
• withdrawals
• loan payments
• and non-cash transactions; Handle large amounts of cash and ensure that cash drawers are balanced and accurate; Resolve customer complaints and issues in a timely manner
• Customer Service
• Provide excellent customer service to clients
• including greeting customers and identifying their needs; Explain bank products and services to customers; Handle complex customer transactions and enquiries
• Administrative Tasks
• Maintain accurate records of transactions and customer interactions; Balance daily transactions and reconcile discrepancies; Assist with opening and closing the branch
• including setting up and shutting down the cash drawers and equipment
• Compliance
• Ensure the teller team is following bank policies and procedures; Monitor transactions for potential fraudulent activity; Complete required training and maintain knowledge of industry regulations