Pharmacy Support Manager
Montu UKJobsCloseBy Editorial Insights
Montu UK is seeking a Pharmacy Support Manager to own and develop the Pharmacy Support function in Winnersh, leading a team of Pharmacy Support Coordinators and shaping the patient experience as the business scales. You will own service quality, performance metrics, escalation handling, QA activity, and cross‑functional collaboration with Pharmacy, Clinical, Governance and Technology. The right candidate will have a track record of leading customer or healthcare support teams in a regulated environment, comfort with data, and meticulous attention to detail. In your application, showcase measurable improvements in patient outcomes or metrics, examples of coaching high‑performing teams, and alignment with Montu’s mission and growth. Benefits include generous leave, pension matching, and flexible options.
This is a leadership role with genuine substance to it. You will be taking ownership of the Pharmacy Support function at one of the UK's leading medical cannabis clinics, managing and developing a team of Pharmacy Support Coordinators who sit at the heart of the patient experience.
This is not a role for someone who wants to hold the line and keep things ticking over. Montu is growing fast and they need someone who builds high-performing teams, drives operational improvements, and genuinely cares about the quality of patient support they are delivering.
What is the job?
You will lead a function that has a direct impact on patient outcomes, team performance, and the overall success of the business. Working closely with Pharmacy, Clinical, Patient Experience, and Governance teams, you will help shape how the Pharmacy Support function evolves as the organisation continues to scale.
What will you be doing?
Leading, coaching and developing the Pharmacy Support team day to day
Owning service quality, performance and service levels
Acting as the escalation point for complex patient cases and complaints
Running QA activity including call reviews and ticket audits
Working closely with Pharmacy, Clinical, Governance and Technology teams to continuously improve the patient experience
What do you need?
A background leading customer support, patient support, contact centre or healthcare operations teams
Experience working in a regulated environment with strong adherence to policies and quality standards
Comfortable with data, reporting and performance metrics
Confident managing escalations and complaints
Strong organisational skills and excellent attention to detail
What we offer:
Generous Leave: 25 days holiday (rising to 27 after year one and 30 after year three) + 8 bank holidays
Pension Matching: Up to 5% employer matching contributions
Flexibility and Wellness: Work-from-home options, cycle-to-work scheme, private healthcare and more
Growth Opportunities: Collaborate across teams and represent Montu at events, with support to grow your skills and impact
Enhanced Maternity and Paternity Leave
About Us
Montu UK is a leading digital health company specialising in cannabis-based medicines, dedicated to improving patient access to safe and effective treatments. Our mission is to transform lives by combining innovative technology with high-quality clinical care, ensuring patients receive the support they need at every step of their journey.
As a fast-growing organisation, we offer a collaborative and supportive environment where talented people can develop their careers while contributing to meaningful change in healthcare. At Montu UK, your work has a direct impact on improving patients' lives and expanding access to modern medical treatments.