PMO Lead / Delivery Manager Business Systems

JobsCloseBy Editorial Insights

Infinitas Learning seeks a PMO Lead / Delivery Manager to steer back-office delivery from Portal through CRM and ERP, including integrations, ensuring on-time, on-budget outcomes aligned with business needs. You’ll set up and run the back-office PMO, coordinate cross-functional squads, and manage risks and dependencies while connecting business, IT and clients. The role demands hands-on leadership, fluent Dutch and English, and experience with medium to large tech projects in international settings, with familiarity in ERP or business systems (Salesforce, Netsuite a plus) and solid Agile, Scrum, Kanban, and DevOps practice. To apply, tailor your CV with measurable deliveries, highlight ERP/CRM know-how and leadership, and show you can collaborate across Dutch, Belgian and Swedish teams on-site in Utrecht.

About Infinitas
Infinitas supports educational organizations in the Netherlands and across Europe by improving their business systems and processes. We help our group companies adapt quickly to market changes and operate efficiently.

Purpose:

The Delivery Manager is responsible to lead the successful delivery of back office solutions (from Portal to CRM to ERP including integrations within the backoffice and with our platform solution) within our organization. This role will ensure that backoffice solutions are delivered on time, within budget, and aligned with business needs.  The Delivery Manager enables a predictable flow across back office systems by orchestrating planning, dependencies, and impediment removal—without owning backlogs—so squads hit outcomes with quality. The Delivery Manager tracks OpCo readiness plans and drive cross-company follow-up. The IT Delivery Manager will act as a bridge between technical teams, stakeholders, and clients to drive execution, innovation, and value delivery.​​

Role Overview
We are seeking a Delivery Manager to lead and organize our back-office project portfolio. You’ll set up and run our back-office PMO, support delivery teams, and make sure projects are well-managed, documented, and delivered on time.

Key Responsibilities

Project & Portfolio Management

·         Oversee our mix of technology and business improvement projects—prioritize, plan, and track progress.

·         Create simple and clear processes for how projects are run and reported.

·         Make sure teams use agreed tools and follow standards—help and coach as needed.

·         Prepare and run project and portfolio meetings to keep everyone aligned.

·         Keep in touch with operating companies about upcoming initiatives.

PMO Operations

·         Manage PMO tasks: process updates, reporting, meeting notes, risk/issue oversight, and admin.

·         Track progress, spot risks or delays, and escalate when needed to resolve issues fast.

·         Ensure standards, compliance, and good documentation.

Stakeholder Management

·         Act as an important link between business and CBO organization.

·         Work with domain leads and architects to plan and scope projects.

·         Quickly connect people to solve problems.

Continuous Improvement

·         Drive improvements in project delivery process, tools, and reporting.

·         Make processes simpler and documentation clearer.

·         Make sure everything fits with overall company goals and systems.

Leadership

·         Jump in to manage projects directly if needed.

·         Coordinate across teams to keep everyone on track.

·         Make complex things simple, create clarity and structure.

Requirements

Who We’re Looking For

• Practical, hands-on and proactive; strong communicator in both Dutch and English

• Able to manage people and processes, and deliver clear results

• Good at simplifying complex topics and ensuring transparency

• Experience managing medium-to-large technology projects, ideally in international environments

• Background with ERP/Business systems (Salesforce, Netsuite, etc.) a plus

• Analytical, organized, and focused on solving issues without drama

• Strong knowledge of Agile, Scrum, Kanban, and DevOps practices.​

• Strong problem-solving and decision-making abilities.​

• Proven experience as an IT Delivery Manager, Project Manager, or similar leadership role.​

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s degree or certifications such as PMP, PRINCE2, SAFe, or CSM preferred).​

• Location: Based in the Netherlands, mainly covering Dutch, Belgian, and Swedish teams

How Success is Measured

• Projects delivered on-time with clear tracking of risks, dependencies, and resources

• Strong cooperation between business and IT teams

• Consistent, simple PMO processes in place

• Positive feedback from stakeholders and teams