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Porter

Accor
Full-time
On-site
Queenstown, F7

JobsCloseBy Editorial Insights

Novotel Queenstown Lakeside is hiring several hospitality porters for a full-time onsite role with a six month commitment. You will greet guests, assist with luggage and valet parking, handle bookings and messages, promote hotel facilities, and keep areas clean while supporting smooth daily operations. Key requirements include a friendly, guest focused attitude, strong communication with diverse guests, reliability, teamwork, and the stamina to work a rotating roster including weekends and holidays. A full driver’s license for valet duties is required and NZ work visa status must be valid. Tips: tailor your application to highlight customer service, license details, visa eligibility, willingness to learn, and training provided, plus your flexibility and Queenstown location.

Company Description

Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World! We are seeking several enthusiastic and service-driven hospitality porters to join our Front Office team starting NOW with a commitment to work over 6 months in the role.

Job Description

  • Welcome guests warmly and assist with luggage, valet parking, and hotel entry.

  • Provide professional, efficient customer service and support guest needs throughout their stay.

  • Handle guest activity bookings, reservations, and messages promptly and accurately.

  • Actively promote hotel facilities, activities, and special promotions.

  • Maintain cleanliness in front-of-house areas and follow health & safety standards.

  • Support the team with daily operations, handovers, and smooth communication.

Qualifications

  • A friendly, professional, and guest-focused attitude.

  • Strong communication skills with confidence to interact with guests from diverse backgrounds.

  • Reliability, attention to detail, and the ability to work in a team.

  • Flexibility to work on a rotating roster, including weekends and public holidays.

  • Physically fit to handle manual task such as carrying luggage for guest.

  • Previous customer service or hospitality experience is an advantage, but full training will be provided.

  • Full driver’s license required for valet parking responsibilities. License checks will be conducted.

  • Applicants must hold a valid visa to work in New Zealand.  These are not sponsored roles.

Additional Information

Why work for Novotel, Queenstown?

  • Staff meals provided while on shift

  • Uniforms, washed and laundered daily.

  • Staff Accommodation on availability

  • Learn your Way - Access to our Accor Academy so you can Earn while you Learn!

  • Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide

  • Accor's refer-a-friend bonus

  • Accor's Parental Leave Scheme

  • Access to our Employee Assistance Program

  • Place of employment Novotel Queenstown Lakeside

  • Flexible hours, minimum of 30 hours per week. 

  • Overtime rates apply after 40 hours worked.

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.