Portfolio Manager - Strategic Customers

He aha ai tātou – Why us?

At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand.

Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next.

Through our AI School, access to world-class learning platforms, or career pathways that evolve with you, we create an environment where your curiosity thrives, and your skills accelerate.

Join us and be part of something extraordinary: connect with purpose and help redefine what’s possible.  

Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata.

“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”

Ko tō tūranga – your role

As Portfolio Manager – Strategic Customers, you will play a pivotal leadership role at the centre of One New Zealand’s largest Public Sector customer portfolios, shaping how complex programmes, projects and professional services come together to deliver meaningful outcomes for customers and the business. This is a high-impact opportunity to act as the senior delivery leader for assigned accounts, combining strategic thinking, executive customer engagement and strong governance to ensure every initiative is aligned to customer priorities, delivered with discipline, and creating real value.

You will work closely with Sales, Client Partners, Commercial and Solution Specialists to build a healthy delivery pipeline, support commercial proposals and turn opportunity into profitable delivery. As a trusted advisor to senior stakeholders, you will lead high-performing virtual teams, strengthen customer partnerships, and drive revenue growth, margin performance and utilisation through outstanding delivery leadership, coaching and continuous improvement.

Ko tō mahi – what you’ll do

• Lead the overall performance, governance and strategic direction of an assigned portfolio of Public Sector customers
• Build trusted advisor relationships with senior customer stakeholders and act as the senior escalation point
• Oversee delivery performance across programmes, projects, managed services and support activities to ensure contracted outcomes are achieved
• Partner with Sales, Client Partners and Solution Specialists to shape a healthy delivery pipeline and convert opportunities into profitable engagements
• Own commercial performance across the portfolio, including profitability, cost-to-serve, utilisation, forecasting and benefits realisation
• Lead cross-functional virtual teams across Programme, Project and Delivery Leads, creating a high-performing culture focused on customer success and delivery excellence
• Drive continuous improvement, capability uplift and innovation to strengthen customer partnerships and improve delivery maturity

Na tōu rourou - what you’ll bring

• 10+ years’ experience in programme, project or portfolio management, ideally across enterprise or public sector customer environments
• Proven success leading customer-facing delivery teams and managing complex technology, telecommunications or transformation programmes
• Strong executive stakeholder management skills, with the confidence to influence outcomes and build long-term partnerships
• Commercially astute, with experience managing revenue, margin, utilisation, forecasting and service profitability
• Strong understanding of portfolio, programme and project governance, delivery assurance and customer lifecycle management
• Ability to partner effectively with Sales, Commercial and Solution teams to support pipeline growth and professional services delivery
• Relevant tertiary qualification in Business, Technology or Project Management; certifications such as MSP, PgMP, PMP or PRINCE2 are desirable

Nā mātou te rourou – what you’ll get

• One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & whānau commitments.
• A fully subsidised Southern Cross health insurance cover for you and your family.
• Lifestyle leave, giving you the option to purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!

We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger. 

Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.

We stand to uplift, to support and to elevate others.

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