Practice Manager/Receptionist | Lumino HM Orthodontics | Full Time

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Lumino HM Orthodontics in Auckland is expanding a full-time Practice Manager/Receptionist role that blends leadership with hands-on front-of-house work. You’ll oversee daily operations, drive financial performance, and coordinate bookings while delivering a welcoming patient experience. The ideal candidate is a confident, adaptable leader with proven team leadership or practice management experience, plus reception or front-of-house work in healthcare. Strong communication, relationship-building, the ability to work under pressure, and comfort with budgets and P&L are essential; being tech-savvy and quick to learn new systems helps. To apply, tailor your resume to show leadership results and include a brief cover letter explaining why you’re a good fit. Must have NZ work rights and live locally.

Company Description

Join Lumino HMOrthodontics, part of New Zealand’s largest dental healthcare provider with over 120 practices nationwide. We combine the strength and support of a large professional community with a genuine commitment to the local communities we serve, delivering exceptional care while staying true to our roots.

This is an exciting time to join our team. The practice is relocating and expanding, creating a unique opportunity for a motivated leader to be involved from the beginning of this new chapter. You'll play a key role in helping shape the future of the practice, supporting growth, and contributing to a positive experience for both patients and staff as we continue to evolve.

Job Description

As Practice Manager, you’ll enjoy a varied and well-supported role that combines leadership responsibilities with hands-on reception support. You’ll lead and inspire a passionate team while also helping create a welcoming and seamless experience for our patients at the front desk. This is a great opportunity for someone who enjoys both operational leadership and being involved in the day-to-day running of a busy practice.

How you’ll make an impact

In this key leadership position, you’ll oversee the day-to-day operations of our busy practice, ensuring everything runs smoothly and efficiently. Alongside managing the operational and financial performance of the practice, you’ll also provide receptionist support when needed, assisting with patient interactions, bookings, and front-of-house coordination.

Your proven people leadership skills and business acumen will be essential as you empower your team to thrive and deliver outstanding care. You’ll take ownership of financial performance, budgeting, and operational targets, all while fostering a positive and professional environment for staff and patients alike.

Qualifications

What we’re looking for:

• A confident and adaptable leader with proven experience in team leadership or practice management
• Previous reception or front-of-house experience, ideally within healthcare or a customer-focused environment
• Dental or medical sector experience is preferred but not essential
• Strong interpersonal and communication skills, with the ability to build positive relationships
• Comfortable giving and receiving feedback and supporting team development
• Ability to work well under pressure and manage multiple priorities effectively
• Solid understanding of financial management, including budgets, sales targets, utilisation, and P&L
• Confident using technology and open to learning new systems
• Have valid NZ work rights and live locally

Additional Information

Ready to apply?
We’d love to hear from you! Submit your resume and a brief cover letter telling us why you’d be a great fit for our team.

Applying with Us? Here’s What to Expect!

We know your time is valuable, so we’ve made the first step quick and easy. Once you apply, you’ll receive an automatic email with a few simple questions. It’s a relaxed chat—no pressure! Answer at your convenience, and as soon as we receive your responses, we’ll be in touch to keep the process moving quickly.

Check your inbox—we’re excited to connect with you!