Premier Service Officer (UAE National role)ficer

JobsCloseBy Editorial Insights

Premier Service Officer (UAE National role) at HSBC in Dubai supports the Premier Relationship Manager by handling day-to-day operations, attending walk-in clients, and referring complex needs to PRMs, while ensuring all administrative tasks and documents are processed accurately and on time. The role requires compliance with Central Bank guidelines and HSBC procedures, coordination with Premier Support Managers for approvals, and a focus on fair treatment and proactive client service within a Virtual Premier Direct context. Key requirements include strong English skills, basic IT (Outlook, Excel), the ability to multi-task and work under pressure, and a UAE-recognized degree with visa eligibility (and equivalency for degrees from outside the UAE). To apply, tailor your CV to highlight KYC/CDD experience, customer service excellence, regulatory awareness, and collaboration with PRMs, and provide concrete examples of efficient, compliant service delivery.

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If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

HSBC aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

This role aims to assist Premier Relationship Manager with the day-to-day operation of their portfolio. To ensure all the administrative function of the Premier Relationship Manager are managed effectively. The PRA ensures walk-in clients are attended to and refers to PRM when the need arises

In this role, you will:

• Ensure Premier Customers requests demands are attended to promptly and efficiently at all time. The aim to ensure PRAs serves as the service arm for Virtual Premier Direct Department while allowing PRMs the time to be more pro-active to conduct business by pro-actively contacting the clients.
• To seek support from the Premier Support Managers to obtain approvals for various proposals/transactions outside the job holders limit authority/ or any related queries for further investigation.
• The job holder ensures that the department works within the parameters set down in the company guidelines, Procedural/Instructional Manual, Training & Competency scheme. He/she also ensure that all instructions and policies laid down by Central Bank and Audit are diligently observed and highlighted to the management for further action as appropriate.
• Conduct CDD (Customer Due diligence and collect documents from the customer), update the customer on requirements and follow up to completion. Cheques activity calling and processing TTs and customer documents
• The jobholder will ensure the fair treatment of our Premier customers is at the heart of everything they do, consistently displaying appropriate behaviors. 

 To be successful in the role, you should meet the following requirements:

• Good command of English speaking, understanding and writing
• Basic Computer skills requirement (Outlook, excel)
• Needs to be able to multi- task different task and requirement
• Needs to be able to work under pressure, speed and provide quality work within time-scales
• Be able to adapt to the work environment changes / and new process changes
• A graduation degree is essential for obtaining a UAE visa and/or work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE)

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HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.