Premium Supervisor

JobsCloseBy Editorial Insights

Canucks Sports & Entertainment is hiring a Premium Supervisor to lead the Premium Service team at Rogers Arena during Canucks games and concerts. This hourly, events-based role centers on coaching, recognizing top performers and delivering a high quality guest experience in a fast paced hospitality setting. Shifts run weeknights, weekends and holidays with variable start times. Ideal candidates bring supervisory hospitality experience, a calm decisive leadership style, and the ability to develop high performing teams. When applying, tailor your resume to show staff coaching, service recovery and guest satisfaction outcomes, note Serving It Right and wine knowledge as assets, and confirm Canadian work eligibility or a permit valid through June 2026. This posting remains open until filled.

Classification: Premium Supervisor

Department: Hospitality

Reports to: Manager, Premium

At Canucks Sports & Entertainment, we are excited to be in the business of creating memorable moments for our fans and guests. We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you!

POSITION SUMMARY:

Each of our supervisors plays an integral role in leading staff within the Premium Service Department and for providing exceptional service to our fans and guests. With a positive energetic and enthusiastic approach, supervisors will build, coach and motivate high performing teams with a focus on excellence, passion and commitment to quality product and service. This is an hourly, events-based position.

A typical shift includes:

• Lead your respective teams and provide ongoing coaching and recognition to team members to ensure excellent hospitality is provided and the fan experience is exceptional
• Contribute to building a high performance team by actively partnering with all staff of Rogers Arena
• Other duties as required

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• Must be able to work weeknights, weekends, and holidays with varied start times based on the needs of the event and with this being an event based business
• Must have a passion & commitment to work all Vancouver Canucks home games
• Must have a leading passion for the hospitality business and a desire to continuously learn and grow in the hospitality industry
• Must be able to safely lift up to 35 lbs
• Must be able to stand during scheduled shift, and withstand repetitive walking, reaching, and bending for long periods of time
• Ability to communicate effectively and professionally in both written and oral format
• Must possess a demonstrated background in fine dining and Supervisory/Management skills:
• Able to lead and be part of a team
• Maintain and develop standards and coach for improved performance
• Able to maintain a calm demeanor and react appropriately and effectively to situations as they arise with minimal supervision
• Able to make decisions independently with minimal supervision
• Comfortable working in a fast-paced environment while keeping composure and leading a team of staff as well as maintaining a first-in-class food and beverage experience
• Demonstrate excellent on-the-spot problem solving skills, including the ability to independently handle service recovery situations to a fan’s satisfaction
• Basic computer skills with functional knowledge of Microsoft Excel and Word
• Wine knowledge is an asset
• Completion of Serving it Right certificate
• If you are a Non-Canadian resident, you must hold a valid work permit that expires no earlier than June 2026

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment.  Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.