Principal, HR Investigations

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard!

Why you'll love this job

The Principal, HR Investigations is part of the People Division, serving as a key subject matter expert in complex team member relations matters and influencing enterprise-wide investigation practices. This role partners closely with senior leaders across Labor, Legal, People Business Partners, and other functions to drive fair, consistent, and compliant outcomes while strengthening investigation quality and governance. With high visibility and impact, the position leads complex investigations and guides solutions that enhance effectiveness, efficiency, and the overall team member experience.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Investigate complex team member relations matters, including harassment, discrimination, and other sensitive investigations
• Provide strategic guidance on investigation approach, planning, and execution to ensure fair, consistent, and timely outcomes
• Conduct quality reviews of investigations to ensure adherence to policies, standards, and best practices
• Partner with Labor, Legal, People Business Partners, and other stakeholders to align on case strategy and resolution
• Translate investigation trends and insights into actionable recommendations that mitigate risk and improve the workplace environment
• Lead and support initiatives to enhance investigation processes, frameworks, and governance models
• Coach and mentor investigators to build capability, consistency, and sound judgment across the function
• Support end-to-end investigations as needed, providing oversight and guidance on complex or high-risk matters
• Collaborate across the People team to reinforce education, awareness, and training initiatives

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience 

• Juris Doctorate, Advanced degree in Human Resources, Business Administration, or related field, or equivalent experience/training
•  7+ years of experience in Team Member Relations, HR Investigations, or related field

Preferred Qualifications – Education & Prior Job Experience 

• Experience in a large, complex, or highly regulated organization
• Advanced knowledge of workplace investigations frameworks and governance models
• Experience leading or mentoring investigators or HR professionals
• Familiarity with case management systems and reporting tools
• Experience driving process improvement or transformation initiatives

Skills, Licenses, and Certifications

• Strong analytical and critical thinking skills
• Demonstrated experience handling complex and sensitive investigations
• Strong knowledge of employment laws, regulations, and investigation best practices
• Proven ability to exercise sound judgment and maintain confidentiality in high-risk situations
• Excellent communication and stakeholder management skills
• Expertise in investigative techniques and case evaluation
• Exceptional judgment and decision-making capabilities
• Advanced stakeholder management and influencing skills
• High level of professionalism, integrity, and discretion
• Ability to translate data and insights into strategic actions
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• HR certification (SHRM or HRCI) preferred

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Member Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.