Processing Associate
Middlesex University DubaiJobsCloseBy Editorial Insights
This Processing Associate role at Middlesex University Dubai combines client case review and remediation with regulatory compliance, requiring 3 to 5 years in banking or financial services focusing on AML/KYC/CDD and remediation, plus at least 2 years in voice operations handling client calls. Onsite in Dubai, it demands strong communication in English and Arabic, proficiency with CRM, BPM and Finacle, and the ability to meet daily targets while delivering a positive customer experience under pressure. To apply, tailor your CV to showcase AML/KYC projects, quantified remediation turnaround times, and concrete examples of collaborating with clients and regulators; attach a concise cover letter linking your experience to Central Bank guidelines and training achievements.
Client Case Review & Remediation:
Analyze and understand client case information.
Identify gaps and reach out to clients to acquire relevant documents and information.
Support clients throughout the remediation journey, ensuring quality and accuracy at each step.
Performance & Productivity:
Meet daily targets for client connects, remediation completion, and document acquisition.
Ensure all steps of the remediation process are completed in a timely manner, following the required turnaround times.
Regularly follow up with clients if requirements are not met.
Customer Experience:
Act as a partner to clients, offering support and guidance throughout the remediation process.
Ensure a positive customer experience by providing clear communication and assistance.
Compliance & Regulatory Requirements:
Adhere to all regulatory requirements and guidelines issued by the Central Bank and other relevant authorities.
Stay updated on new policies and regulatory changes.
Training & Development:
Complete all mandatory training within specified timeframes.
Participate in self-nominated training to enhance knowledge and performance.
Requirements
A. Education
General:
Bachelor’s degree in Business Administration, Banking, Finance, or a similar field (Must have).
Professional:
Minimum 3 to 5 years of related experience in a Bank or Financial Institution, focusing on AML/KYC/CDD/Periodic Review and remediation, with strong knowledge in these areas.
Minimum 2 years of Voice Operations experience, including calling clients, managing customer requirements over calls, and remediation (Essential).
B. Experience
Industry:
Minimum 3 to 5 years of related experience in a Bank or Financial Institution with a focus on AML/KYC/CDD/Periodic Review and remediation.
Functional:
2 years of Voice Operations experience and Data Processing, as the role is hybrid (Banking/Finance/Compliance/Risk).
Knowledge of banking systems such as CRM, BPM, Finacle, and Compliance Systems (Essential).
C. Knowledge & Skills
Technical:
Excellent communication skills (Verbal, Written, and Spoken).
Proactive, self-starter, self-motivated, and target-oriented.
Strong analytical thinking with the ability to derive insights from case-related data.
Excellent interpersonal skills and the ability to work under stress.
Ability to interpret regularly updated and newly introduced policies and guidelines by the regulator (e.g., Central Bank/Compliance).
Language proficiency in English and Arabic (Essential).
D. Behavioral Competencies
Thinking Related:
Strong problem-solving and analytical thinking abilities.
People Related:
Team player, able to collaborate effectively with various stakeholders.
Self-Related:
Self-motivated, confident, and able to see the bigger picture.
Assertive and able to complete all assigned tasks.
Proven track record for high performance in a high-pressure environment.