Product Manager, eCommerce

JobsCloseBy Editorial Insights

Merck Group’s MilliporeSigma is hiring a Product Manager for Digital & eCommerce in Burlington, MA, onsite with hybrid flexibility and up to 5% travel. You’ll own the fulfillment product domain, guiding strategy and end-to-end delivery for eCommerce across 2 million customers and 150,000 products. Responsibilities include defining vision and roadmap, managing availability messaging, building dashboards, and partnering with data science; conduct customer interviews, collaborate with engineers, UX, and supply chain, and translate insights into epics with acceptance criteria while tracking risks. Requirements: 5+ years in eCommerce product leadership, 2+ years with OMS/integrations, a bachelor’s degree, data-driven mindset. Pay range $97,400-$140,000; sponsorship not offered. Apply by tailoring your resume to fulfillment workflows, outcomes, and cross-functional impact, and be ready to discuss metrics and executive storytelling.

Work Your Magic with us! Start your next chapter and join MilliporeSigma.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 

Your Role:

As a Product Manager in our Digital & eCommerce team, you will lead the fulfillment product domain, overseeing the creation and management of eCommerce Digital Products. Your role is essential for enhancing customer experiences related to product availability, order tracking, and management across our platform, impacting over 2 million customers and 150,000 products globally. In your role you will define strategy, roadmap and end to end responsibility for your products, with limited oversight from Senior Product manager or Head of product. 

Location:

This is an onsite position based in our Burlington, MA location. We do offer a hybrid flexible work arrangement and require up to 5% travel.

Key Responsibilities:

• Define the product vision and roadmap for fulfillment, ensuring alignment with customer needs.
• Create and maintain effective product availability messaging throughout the customer journey.
• Own end-to-end product outcomes for eCommerce fulfillment with limited oversight.
• Build basic dashboards and leverage already built dashboards to measure business success. Partner with the data science and analytics team to spec out more complex data needs
• Conduct customer interviews to gather insights and develop business plans that link product features to customer and business value.
• Collaborate with engineers, UX designers, and supply chain partners to implement the product vision.
• Develop requirements at an epic level that tie to overall initiatives and as necessary user stories with acceptance criteria. Owns delivery for product area, proactively identifying risks and variances to plans, developing & implementing appropriate mitigation activities.

Key Accountabilities:

1. Product Vision & Roadmap:
• Design a seamless fulfillment journey focused on customer outcomes.
• Lead the implementation of the availability API for consistent customer information across channels.
• Build a top-tier post-order experience, enabling self-service for order management tasks.
2. Voice of the Customer:
• Be the expert on customer journeys and market dynamics.
• Lead continuous discovery activities to adapt product strategy to changing customer needs.
3. End-to-End Product Delivery:
• Define and track success metrics for the fulfillment domain.
• Achieve key business goals, enhancing customer satisfaction and operational efficiency.
• Identify risks and develop mitigation strategies while guiding the product team.
4. Stakeholder Communication:
• Act as the product ambassador to senior executives and business partners.
• Provide updates on product status, performance, and financial metrics.

Who You Are:

Minimum Qualifications:

• Bachelor’s Degree in Business Managment, IT, Computer Science or related discipline
• At least 5 years of product leadership experience working with eCommerce or digital products
• At least 2 years of experience with Order Management Systems (OMS) and eCommerce integrations.
• Demonstrated ability to consistently deliver business growth results
• Strong leadership and problem-solving skills.
• Strong customer-centric mindset and service orientation
• Proficiency in data analysis and visualization with a data-driven mindset.

Preferred Qualifications:

• Master’s Degree in Business Managment, IT, Computer Science or related discipline
• Proven ability to optimize fulfillment workflows and enhance customer satisfaction.

• Experience collaborating across stakeholder groups for knowledge sharing.
• Proficiency in data analysis and visualization with a data-driven mindset.
• Comfort presenting complex concepts to executive audiences.
• Strong leadership and problem-solving skills.

Pay Range: $97,400-$140,000

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!