JobsCloseBy Editorial Insights
Vancouver Coastal Health is hiring a temporary Program Assistant for Mental Health & Substance Use to support a client centered care team. Duties include processing referrals, receptionist duties, scheduling and tracking appointments, maintaining client charts, handling expense claims, compiling statistics, transcribing and word processing, managing mail and supplies, and preparing information packages. Requirements: Grade 12 plus a Medical Office Assistant program and about one year of related mental health or substance use experience; strong knowledge of office procedures, medical terminology, software, and 50 wpm typing speed; ability to work with clients living with mental illness or substance use. This posting requires applying via the Internal Career Portal before the closing date; Criminal Records Check may be required. Equity valued; diverse applicants encouraged. Tip: tailor your resume to showcase concrete admin wins in MH SU settings, highlight confidentiality, initiative, and the ability to manage interruptions.
Description
JOB SUMMARY:Within the context of a client and family centered care model and in accordance with established vision and values of the organization, works as part of an interdisciplinary team to provide administrative program support. Assists in the processing of referral requests; acts as a receptionist; arranges appointments and maintains and monitors client charts. Checks staff mileage expenses/travel claims, gathers and compiles statistical information, provides transcription services, word processes a variety of documents and correspondence, receives incoming/outgoing material, maintains inventory of program supplies, prepares program information packages, attends meetings and takes minutes, performs a variety of clerical duties, and engages in on-going team planning and program improvement.
QUALIFICATIONS:Education & Experience Grade 12 and an approved Medical Office Assistant program and one (1) years’ recent related experience in a mental health and substance use worksite, or equivalent combination of education, experience and training. Knowledge & AbilitiesKnowledge of office practices and procedures.Knowledge of program policies and procedures.Knowledge of and proficiency in relevant software.Knowledge of medical terminology.Ability to keyboard 50 w.p.m. Ability to be sensitive, tactful and diplomatic with clients and the public.Ability to work with clients living with mental illness and/or substance use.Ability to communicate effectively both verbally and in writing. Ability to work effectively with others.Ability to organize and prioritize work.Ability to perform relevant calculations.Ability to compile information.Ability to work with frequent interruptions.Ability to take initiativeAbility to operate related equipment.Physical ability to carry out the duties of the position.The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.
Details
At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.Nursing & LPN successful applicants will be notified by email.We regret that only short listed candidates will be acknowledged.This is an internal job posting for Vancouver Coastal Health employees only.
