Program Delivery Manager, Execution & Enablement

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Qantas is hiring a Program Delivery Manager, Execution & Enablement for a 2-year fixed-term, full‑time, onsite role at the Mascot Head Office in Sydney. You will lead large‑scale transformation across Customer Care & Recovery, shape how change lands, influence priorities and own end‑to‑end program delivery across a matrix of stakeholders. Expect governance, risk, capacity planning and continuous improvement, plus shaping portfolio priorities to keep delivery on time and within budget. The ideal candidate has 10+ years leading complex programs in large organisations, a program management qualification, and experience with contact centre transformations and platforms like Salesforce or Genesys, plus strong stakeholder influence. Applications close Sunday, 23 August 2026.

Company Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Lead large-scale, high-impact transformation across Customer Care & Recovery, shaping how change is delivered and sustained
• Influence outcomes, shape priorities and deliver meaningful business change
• 2-year, fixed-term opportunity based at our Mascot Head Office

Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an always evolving industry.  

As Program Delivery Manager, Execution & Enablement, you'll lead the delivery of strategic initiatives in partnership with Operational Business Units across Customer Care & Recovery, helping improve customer outcomes, operational performance and business priorities. You'll own program execution end-to-end, making sure work lands on time, in scope and on budget across a highly matrixed stakeholder group spanning multiple business units and levels of seniority.

You'll drive program delivery, prioritisation, governance, resource planning and risk management, while maintaining visibility across multiple initiatives. You'll also help shape portfolio priorities, strengthen delivery practices and support continuous improvement across the function. This includes working closely with senior management to keep program objectives aligned to agreed strategic priorities.

You'll have:

• 10+ years' experience leading complex programs, portfolios or transformation initiatives within large, matrixed organisations.
• Tertiary qualification or appropriate practical experience in Program Management (e.g. Prince 2, Scrum Master, Agile Project Management).
• Ability to develop and manage detailed program plans, oversee project activities and manage resource capacity plans to ensure program objectives are met on time and within budget.
• Proven ability to manage multiple initiatives and competing priorities while maintaining delivery momentum.
• Prior experience delivering Contact Centre transformation projects, with exposure to key technology platforms and partners such as Salesforce, Genesys, and similar solutions, will be highly regarded.
• Demonstrated ability to influence stakeholders from cross functional teams who may have conflicting priorities.
• Experience developing detailed delivery plans, managing governance, risks, dependencies and critical path activities.
• Experience managing capacity and resource planning across multiple streams of work.
• The ability to navigate ambiguity, challenge constructively and translate business needs into clear, actionable outcomes.
• Strong communication and relationship-building skills, with confidence engaging and influencing stakeholders at all levels, including senior leaders.
• A proactive, solutions-focused mindset with strong analytical and problem-solving capability.
• Experience leading change and driving continuous improvement in complex environments.
• Experience using Atlassian tool suite (JIRA and Confluence), Clarity, or similar project delivery tools.

Why Qantas? 

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close Sunday, 23 August 2026.