Property Claims Consultant

JobsCloseBy Editorial Insights

Ando Insurance Group Limited is seeking a curious, customer focused Property Claims Consultant for a 12 month parental leave cover contract in Christchurch. If you’ve worked in underwriting, broking or customer service and want to try claims, this could be your next step; you’ll own the claim journey end to end and collaborate with brokers in a broker-intermediated model. What matters most is clear, empathetic communication, strong relationship building and sound judgement under pressure. Bring a proactive, curious mindset and a willingness to learn. To apply, tailor your CV to show end-to-end ownership, decision making, and cross-functional collaboration, and craft a concise cover note explaining your fit and motivation.

Know insurance but haven't worked in claims? That's okay.

We're looking for someone who's curious, customer-focused and keen to grow their insurance career.

Claims can be one of the most rewarding areas of insurance. Every day is different, and every claim is an opportunity to make a real difference when people need support most.

If you've worked in underwriting, broking, broker support, customer service or another insurance role and have been thinking about trying something new, this could be your chance.

We're looking for a Property Claims Consultant to join us on a 12-month parental leave cover contract. You'll own the claim journey end-to-end, from first notification through to settlement, making decisions, solving problems and delivering great outcomes along the way.

We work in a broker-intermediated model, so you'll build strong, trusted relationships with brokers as well as customers. It's a partnership, and your ability to communicate clearly, confidently and with empathy will make all the difference.

What you'll bring

• Experience in the insurance industry - claims experience would be a bonus, but we're also interested in candidates who've built strong insurance knowledge in other insurance-related roles.

• Strong communication skills and the ability to build trusted relationships

• Sound judgement and the confidence to make decisions

• A proactive, self-driven approach and a willingness to learn

Why Ando?

We're bloody good humans who genuinely care - about our customers and about each other. You won't be just a number here. You'll be part of a fun and collaborative team where your voice matters and your impact is visible.

Our people-centred benefits include:

• $500 annual wellbeing allowance to spend on whatever wellbeing means to you

• 20 days wellness/sick leave

• Epic brand new offices with access to 50% off public transport costs to get you there!

• Hybrid working (2-3 days in the office)

Ready to see where a career in claims could take you? We'd love to hear from you, apply now!