Qantas Club Agent

JobsCloseBy Editorial Insights

Qantas is seeking a Club Agent for the Brisbane Domestic Airport lounges in a permanent part-time capacity to deliver a seamless, personalised guest experience. This role rewards hospitality in a fast paced setting and requires you to welcome guests, resolve enquiries, and uphold a premium lounge. You should have prior fast paced customer service experience, excellent presentation, punctuality and reliability, and be comfortable working a 7-day rotating roster including weekends and holidays. An RSA certificate or ability to obtain one before start is essential, as well as Australian working rights. To apply, tailor your resume to lounge or aviation hospitality, highlight flexibility and teamwork, and confirm your rights and RSA status.

Company Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Amazing opportunity to work in our exclusive, award-winning lounges, showcasing your exceptional customer service skills while thriving in a fast-paced and dynamic environment.
• Permanent part- time opportunity
• Located at Brisbane Domestic Airport

At Qantas, our customers are at the heart of everything we do. We continually challenge ourselves to reimagine the customer experience, creating meaningful connections and building trust through every interaction. Our goal is simple: to make every customer feel at home, wherever they are.

As a Qantas Club Agent, you will play an important role in delivering a seamless, personalised and memorable lounge experience. Our lounges are designed to offer comfort, luxury and relaxation, and you will help maintain this premium environment through exceptional service and genuine care.

From warmly welcoming guests and assisting with their needs to anticipating expectations and resolving enquiries, you will ensure every customer enjoys the highest standard of hospitality. We are looking for enthusiastic individuals who are passionate about customer service, pay close attention to detail, and excel in a fast-paced setting.

You’ll have:

• Previous experience in a fast-paced customer service environment.
• Proven ability to think on your feet and perform effectively under pressure.
• A genuine passion for delivering exceptional customer experiences.
• Strong communication skills and the ability to connect with people from diverse backgrounds, with an inclusive mindset.
• A positive, motivated and proactive attitude.
• Excellent teamwork skills and a commitment to supporting and collaborating with colleagues.
• Strong organisational and time-management skills, with the ability to adapt and overcome challenges in a time-critical environment.
• Impeccable personal presentation and professionalism.
• Demonstrated punctuality and reliability.
• Flexibility to work a 7-day rotating roster, including weekends and public holidays.
• A current Responsible Service of Alcohol (RSA) certificate, or the ability to obtain one before commencing employment.

Why Qantas?
 
If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
 
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
 
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

If you’re ready to step into a culture that will challenge and excite you and meet the above requirement then we want you to register your interest for future positions in our Brisbane Customer Experience team. 

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restrictions or sponsorship. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. 

Applications close: 11:59pm on Sunday, 19 July 2026.