Quality Coordinator
Marriott InternationalJobsCloseBy Editorial Insights
Marriott International is seeking a full-time Quality Coordinator onsite in Dubai to safeguard service excellence by monitoring compliance with policies, conducting audits, analyzing performance trends, and coordinating continuous improvement across departments. The role requires collaborating with managers and frontline teams to identify gaps, recommend corrective actions, maintain accurate documentation, and prepare leadership reports while supporting ongoing quality training. Success hinges on attention to detail, strong analytical skills, and a proactive mindset to boost service delivery, efficiency, and customer satisfaction. For applicants, tailor your resume to showcase audit results, corrective actions, cross‑department collaboration, and training experience; quantify improvements, demonstrate hospitality mindset, and confirm eligibility to work onsite in Dubai; Marriott is an equal opportunity employer.
POSITION SUMMARY
The Quality Coordinator supports the organization’s commitment to excellence by ensuring that all operational processes, services, and outputs meet established quality standards. This role is responsible for monitoring compliance with policies and procedures, conducting regular audits, analyzing performance trends, and coordinating continuous improvement initiatives across departments. Working closely with managers and frontline teams, the Quality Coordinator identifies gaps, recommends corrective actions, and helps implement quality-enhancing practices. The position also maintains accurate documentation, prepares reports for leadership, and supports training efforts to reinforce quality culture throughout the organization. With strong attention to detail, analytical skills, and a proactive approach, the Quality Coordinator plays a key role in elevating service delivery, operational efficiency, and overall customer satisfaction.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.