Quality Partner, Sydney
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Quality Partner, Sydney at Bupa is a full-time on-site role in the Sydney Office, with travel as needed, reporting to the Quality Improvement Manager. You will partner with care home leadership to strengthen clinical governance, quality, risk management and continuous improvement, coach leaders, conduct quality reviews and investigations, and guide homes through regulatory readiness and re‑registration activities to deliver safer, person-centred care. The ideal candidate is a registered nurse with AHPRA, a Bachelor of Nursing, and proven experience in clinical governance and quality improvement, incident and risk management, plus strong data interpretation, coaching and stakeholder engagement. To apply, tailor your CV and cover letter to show how you influence senior operational leaders, translate data into action, and demonstrate alignment with Bupa values Brave Caring Responsible while giving concrete examples of impact and willingness to travel.
General information
Description & Requirements
Help shape the future of aged care. Make a real difference every day.
Join a Quality Team. People genuinely love being part of.
At Bupa, great resident outcomes start with engaged, supported and inspired people. Our Quality Team achieved an outstanding 92% employee engagement score, reflecting a culture built on collaboration, trust, flexibility, learning, and genuine care for one another.
Are you passionate about improving care, influencing leaders, and driving meaningful change?
Bupa Aged Care Australia is looking for an experienced and passionate Quality Partner to join our high-performing national Quality Team.
This is more than a quality role. It is an opportunity to become a trusted adviser, coach and change leader who helps care homes deliver safe, effective and person-centred care for residents across Australia.
Position: Quality Partner
Location: Flexible; travel required
Reports to: Quality Improvement Manager
Department: Quality
Why join Bupa?
Make a genuine impact: Your work will directly support safer care, stronger governance, and better outcomes for residents.
Work in a team with exceptional engagement: Join a Quality Team with a 92% employee engagement score and a strong culture of peer support.
Be trusted to influence: Partner with operational leaders, challenge constructively and help care homes move from good to great.
Grow your career: Build leadership capability, lead improvement initiatives and contribute to the future of aged care quality.
The opportunity
As a Quality Partner, you will work directly with Care Home Leadership Teams to strengthen clinical governance, quality, compliance, risk management and continuous improvement. You will provide expert advice, coaching and support to improve clinical outcomes, embed best practice, support regulatory readiness and build sustainable leadership capability.
What you will do
- Partner with General Managers, Care Managers, Quality Education Managers and other business leaders
- Conduct quality reviews, audits, validation activities and investigations
- Coach leaders on quality systems, governance and regulatory requirements
- Support homes through re registration process, Commission visits and other clinical quality related activities
The impact you will have
- Improve resident outcomes and resident experience
- Strengthen proactive risk management and regulatory readiness
- Translate clinical data into practical action
- Foster a culture of accountability and continuous improvement
What makes this role different?
At Bupa, Quality Partners are not just compliance specialists. They are strategic partners, trusted advisers, coaches, and leaders of change. You will influence senior operational leaders, support organisation-wide quality improvement, and help shape how aged care is delivered into the future.
About you
You are a registered nurse who loves making systems better, supporting others to succeed and improving outcomes for residents. You bring credibility, curiosity and confidence to respectfully challenge when needed.
- Bachelor of Nursing and current AHPRA registration
- Experience in clinical leadership, quality improvement and clinical governance
- Strong knowledge of the Strengthened Aged Care Quality Standards and regulatory requirements
- Experience with incident management, risk management, investigations and continuous improvement
- Strong analytical, communication, coaching and stakeholder engagement skills
- Ability to interpret quality, risk and performance data and translate findings into practical actions
- A culture where people can do their best work
Our team values collaboration, courage, accountability, and care. We celebrate improvement, support each other through challenge and stay focused on what matters most: residents, families and the teams who care for them.
Bring Bupa’s values to life
Brave: Speak up, challenge constructively and make new possibilities happen.
Caring: Act with empathy, respect and a genuine commitment to residents and teams.
Responsible: Own decisions, follow through and build sustainable quality outcomes.
Ready to join a team people love being part of?
If you want to influence, inspire, challenge and create lasting impact and join a Quality Team with an exceptional 92% engagement score - we would love to hear from you.
Come and help us create better outcomes for residents, stronger leaders, and a brighter future for aged care.