Receptionist

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Join dormakaba as a full-time receptionist in our Toowoomba office, serving as the main contact for visitors and customers. In this role you’ll answer inbound calls from the building industry, manage showroom enquiries, book service jobs, process sales, and create purchase orders, while delivering strong customer service with attention to detail. Successful candidates will be proficient with Microsoft Office, quick to learn new software, and comfortable using CRM systems. If you have experience in garage doors, real estate, or construction, that will help. We offer discounted health insurance, peer recognition, wellbeing initiatives, and WhereFit membership. Highlight relevant achievements in your application and show your readiness to grow with a global leader in access solutions.

Since 1975, Best Doors has been a trusted provider of quality garage doors and exceptional customer service to homeowners and businesses across Australia. Built on a commitment to reliability, value, and customer satisfaction, we take pride in delivering industry-leading products and service that consistently exceed expectations. As a long-established and respected Australian business, we recognise that our people are fundamental to our success. We are committed to fostering a positive, professional, and supportive workplace where employees are valued and encouraged to grow. If you are seeking an opportunity to join a reputable organisation with a strong team culture and a focus on excellence, we invite you to explore this exciting career opportunity with Best Doors.

Position Overview

As a member of the administration team, this position is based at our Toowoomba Office. Primarily, it serves as the professional point of contact for visitors both over the phone and in person. This role also involves booking customer service jobs, qualifying sales inquiries, and managing incoming customer communications through various channels. Success in this role requires exceptional customer service skills, keen attention to detail, and excellent verbal and written communication abilities.

Key responsibilities will include: 

• General AD HOC duties  

• Day to day reception cover  
• Answering inbound calls from customers primarily in the building industry

• Providing excellent customer service  

• Processing sales  
• Creating purchase orders

• Booking in service jobs  

• Managing all showroom enquiries  

What we require

• Exceptional customer service & people skills  

• Ability to adapt to changes in technology / systems within the work environment; high competence with Microsoft Office programs; proven ability to learn custom software packages 

• Experience in customer service and administrative roles. 

• The ability and desire to work in a busy environment  

• Experience in a similar role within Garage Door, Real Estate, construction or Building industry is admirable. 

• CRM software experience is desirable  

What we offer

• Access to discounted Health Insurance
• Peer to Peer Recognition via our ‘AAA’ Nominations and awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.