Receptionist - High Road House, West London

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This role at Soho House in West London as Receptionist is a frontline position blending front-of-house hospitality with club operations, requiring discretion, efficiency and elegance as you greet members and guests, handle high-volume calls, manage reservations, and support team training. Key attractions include weekly pay, staff meals, Soho Friends membership, generous discounts, charity days, and ongoing development. To apply, tailor your CV to show 2–3 years at a front desk in luxury hospitality or private member clubs, demonstrate calm under pressure, strong communication, and proficiency in Opera or OpenTable, and give concrete examples of training or mentoring new hires and resolving guest issues with a guest-first mindset.

The Role… 

At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance 

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (Option to add up to 2 additional dependents)
• Dental Plan (option to add up to additional 2 dependents)
• Birthday Day Off after 1 years continuous service 
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties…

• Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner. 
• Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries. 
• Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing. 
• Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet. 
• Perform Guest List duties on the floor level, club and/or Rooftop (if applicable). 
• Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set. 
• Assist guests by checking/ retrieving their coats and/or items they left. 
• Build relationships with members and guests and communicate and red flags and positive feedback to management. 
• Influence a fun and positive atmosphere by being approachable and professional. 
• Assist management with new hires by training Soho Standards and steps of service expected daily. 
• Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently 

What we are looking for...

• 2–3 years’ experience in a front desk role 
• Experience in luxury hospitality or private members clubs 
• Strong leadership and team coordination skills 
• Excellent verbal and written communication 
• Proficient in reservation systems (e.g., Opera, Open Table, or equivalent) 
• Calm under pressure and adept at resolving issues with a guest-first mindset