Recovery Officer (UAE National)

JobsCloseBy Editorial Insights

CBD is hiring a UAE National Recovery Officer to join the onsite Sharjah team, full time. You will support Collections with admin rigor, manage sensitive documents, monitor settlement compliance, and uphold regulatory standards with accuracy and confidentiality. Key duties include contacting 180+ delinquent clients, converting promises to pay, pursuing settlements on cards and loans, negotiating settlements, facilitating restructurings, meeting targets, handling disputes, and maintaining thorough documentation. Requirements: High School graduate, BA preferred, 2-5 years in collections, solid debt management and banking regulation knowledge, English and Arabic preferred, professional collections certification preferred. Tailor your CV to show measurable recovery results, emphasize bilingual communication, and confirm UAE national status and willingness to work onsite in Sharjah.

Description

JOB PURPOSE

You will provide a comprehensive administrative and operational support to the Collections department through meticulous management of sensitive documentation, precise monitoring of settlement compliance, professional handling of customer complaints, and strict adherence to regulatory requirements while ensuring the highest standards of accuracy, confidentiality, and customer service.

• Establish contact with 180+ delinquent clients to recover overdue payments.
• Convert "promises to pay" to payments through assertive yet professional communication.
• Follow up with Credit Card and Loan accounts to encourage settlements.
• Negotiate settlements with appropriate haircuts to reduce credit losses.
• Facilitate restructuring by implementing assured repayment methods, such as salary transfer to Bank to ensure continued repayment. • Meet assigned monthly collection targets.
• Resolve customer queries and effectively handle disputes
• Initiate suitable legal action for high-value uncooperative accounts.
• Monitor and analyze payment patterns.
• Implement targeted settlement strategies.
• Maintain skip tracing for unreachable customers.
• Initiate credit control actions including suspension/cancellation of facilities.
• Identify and report high-risk cases.
• Provide feedback on delinquency trends.
• Monitor portfolio quality indicators. Compliance & Controls
• Follow prescribed call models and scripts.
• Adhere to procedures and guidelines.
• Maintain detailed documentation.
• Comply with debt management strategy

Requirements

Qualifications:

• High School Graduate
• University Degree (BA/BS) preferred
• Written and spoken English - Arabic preferred.
• Professional certification in Collections/Recovery preferred 11 EXPERIENCE (Number of years, type & at what level etc.)
• Minimum 2-5 years in collections
• Strong background in debt management
• Demonstrated experience in recovery processes
• Thorough knowledge of banking regulations