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Regional Service Manager (Northern Australia )

XPENG
1 day ago
Full-time
On-site
Melbourne, 07

JobsCloseBy Editorial Insights

XPENG seeks a Regional Service Manager for Northern Australia to lead aftersales support for the Australian dealer network, driving service compliance, CSI improvement and EV aftermarket standardisation across the region. Key duties include providing on-site and remote technical guidance, conducting repair audits and warranty checks, managing dealer onboarding with AASRA registration and ANZ training, running dealer foreman meetings, issuing technical bulletins and recalls, and coordinating with HQ to resolve field quality issues while elevating customer experience to premium service levels. The ideal candidate combines deep EV technical knowledge with OEM aftersales and dealer-network leadership, plus strong CSI, warranty and cross-stakeholder communication skills. To apply, tailor your resume to show measurable CSI gains, onboarding and training outcomes, and successful dealer relationships; include relevant certifications, confirm Australian work eligibility, and add a concise note linking your experience to XPENG’s premium service vision in Northern Australia.

Regional Service Manager (Northern Australia )
Melbourne
Full-time
Sales - Customer support
Responsibilities
Role Summary Oversee aftersales technical support for Xpeng’s Australian dealer network, drive dealer service compliance, CSI improvement and EV aftermarket standardisation across Northern Australia. Key Accountabilities 1.Deliver on-site & remote technical guidance, repair audits, warranty spot checks and in-dealer training (product/system/EV). 2.Manage new dealer onboarding training, ensure AASRA registration, Australian EV standard compliance & mandatory ANZ training completion. 3.Host regular dealer foreman meetings, distribute technical bulletins & recall notices; coordinate with HQ to investigate field quality/technical issues. 4.Attend formal customer case meetings to lift CX and execute brand premium service standards.
Qualifications
1.Deep EV technical knowledge (battery, modern vehicle diagnostics) + proven OEM aftersales & dealer network management background. 2.Strong CSI, warranty & workshop compliance experience; excellent dealer relationship & cross-stakeholder communication skills.
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