Regulatory Support Officer

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Regulatory Support Officer at Auckland Council is a 12-month fixed-term, full-time role based at the Albany hub on the North Shore, with a hybrid working option available after training. You’ll provide end-to-end support for Building Consent applications, help deliver high quality customer service, ensure data accuracy, and handle inquiries and disputes related to invoicing and regulatory processes in a fast-paced environment. The ideal candidate is system savvy with solid administration experience, excellent written and spoken communication, and a proactive, detail‑oriented mindset. Four plus years in business administration and customer service, comfort with complex databases and financial reconciliations, and knowledge of building legislation or SAP will set you apart. Benefits include growth opportunities, flexible arrangements, a diverse, inclusive culture, and a salary of $60,216 to $62,000 plus KiwiSaver. Applications close 22 February 2026; tailor your CV to match the role and show how you can thrive in this dynamic team.

• 12 months, fixed-term, full-time position - Albany
• Opportunity for personal development and professional career growth
• Hybrid working option available upon completion of training

He angitūtanga: The opportunity

Auckland Council’s Building Consent team currently has a 12 months fixed-term, full-time Regulatory Support Officer position available, based at our Albany Hub.

You will have the opportunity to use your solid organisational and administration skills to provide process support, ensuring the smooth running of our end-to-end consenting processes for our building consent department. This is a customer-focused role that will allow you to be part of our hardworking and supportive team environment.

 
Our team strives to provide the best quality service possible to our customers. With a “can do” attitude there are real progression opportunities for you within the team and wider Auckland Council. This is a role that sits in a fast-paced environment, tight deadlines and working at pace delivering quality outcomes.
 
Day-to-day you could expect to work on:

• To provide end-to-end support for all consenting applications under the Building Consent umbrella. 
• Deliver high quality customer excellence to internal and external customers.
• Ensure the accuracy and consistency of regulatory consent data.
• Be responsible for handling all customer inquiries and complaints related to financial disputes, invoicing, and regulatory applications, to ensure satisfactory customer outcomes.

Please click HERE for a copy of the Position Description

He kōrero mōu: About you

To be successful in this role you will be system savvy, able to easily adapt to new technology, and have previous experience in administration. Your excellent communication skills will help you excel in this customer-focused role. A proactive nature along with your great attention to detail and understanding of Microsoft Office applications (Word, Excel, etc) will strengthen your application. Having a good understanding of building legislation and previous SAP experience would make your application stand out.
 
What we will be looking for:

• Excellent written and oral communication.
• Minimum 4 years of previous experience in a business administration and Customer Service role.
• Confidence around working with complex databases and information.
• Experience managing financial account reconciliations & Customer disputes.

Ngā āhuatanga kei a mātou: What we offer 

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. 

 
Together, we can create a Tāmaki Makaurau we can all be proud of.

As part of our organisation, please view a range of our: Benefits

Tono Mai: Apply Now!

Applications close: 22 February 2026

The remuneration for this role is $60,216 - $62,000 per annum (Based on skills & experience)

Our employer Kiwisaver contribution is additional to base salary offered.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.