Relationship Manager - Business Banking

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Emirates NBD seeks a Relationship Manager to acquire NTB SME clients and grow deposits to meet NNM and liability targets. You’ll manage a profitable SME portfolio through relationship building, client engagement, and cross‑selling, with periodic reviews, updated KYC, and strict compliance. Identify and mitigate portfolio risks by monitoring performance and spotting early warning signs, stay aligned with market trends, and resolve queries to ensure satisfaction. You’ll support RMs/ROs/CSRs in the Unit Head’s absence, conduct visits and credit reviews, and work with audit, risk and compliance to address gaps. Tips for applicants: quantify NTB wins, deposit growth, and cross‑selling results; show on‑site Dubai readiness and collaboration. Competitive salary, work‑life balance, L&D, leave, healthcare, and employee banking perks.

1. Acquire New-To-Bank (NTB) SME clients and drive growth in high‑value deposit relationships to achieve NNM and liability targets.
2. Manage and grow a profitable SME portfolio through effective relationship building, regular client engagement, and cross‑selling of banking products.
3. Conduct periodic portfolio reviews, ensure updated KYC, and maintain full compliance with internal policies and regulatory requirements.
4. Identify and mitigate potential portfolio risks by monitoring account performance and recognizing early warning indicators.
5. Stay updated with market trends, competitor offerings, and product developments to identify new business opportunities.
6. Resolve customer queries and complaints promptly, ensuring superior service standards and customer satisfaction.
7. Support and guide RMs/ROs/CSRs in the absence of the Unit Head, ensuring smooth operations and achievement of business goals.
8. Conduct customer visits, credit reviews, and documentation checks to maintain accuracy, compliance, and business quality.
9. Collaborate with internal audit, risk, and compliance teams to address gaps and ensure policy adherence.
10. Contribute to process improvements, product enhancement ideas, and sales campaign initiatives, while continuously developing personal skills.

What we offer you:
 

• Competitive salary package
• Strong emphasis on work-life balance and wellbeing across the bank
• World-class Learning & Development platform and career development
• Generous annual leave entitlement and Private Healthcare
• Preferential banking facilities for employees